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  #1  
Old 12-16-2005, 08:54 PM
MDPokerAA MDPokerAA is offline
Junior Member
 
Join Date: Dec 2003
Posts: 14
Default Poker Stars SUCKS, Paradise Poker is far better

I never forget it when a poker site treats me like a run of the mill player who doesn't matter.

I told Poker Stars Security and Support that I would do this, so here goes the real e-mail exchange, verbatim:

-------------------
me to PokerStars

Can you please increase my deposit limit? I am trying to play 30/60
and a $600 limit is absurd. I just sent an e-mail from another
address (wendellgee21@hotmail.com), my apologies.

Fernando
id: KingFernando
---------------------
me to PokerStars, growing frustrated after waiting for more than what felt like an hour

I don't like sitting around not able to play while I wait for you guys
to respond. Please help me out.
-------------------
PokerStars, finally, to me

Hello Fernando,

We have received your email and I will forward your request to our security
department for review. Our security department will email you back later
today with more information.


Best regards,

Charles
PokerStars Support Team
------------------------------
PokerStars again, because they were so slow to respond to my second e-mail

Hello Fernando Delgado,

Thank you for your email. I am sorry but since you have a deposit history
of only one day, we cannot increase your deposit limits at this moment.
The minimum time period for an increase is 7 days, and even then we will
not be able to provide you with the deposit limits required for $30/60

Please note that we can offer you deposit limits up to $10,000 per day,
$20,000 per 7 days and $50,000 per 30 days if you deposit through
NETeller. Most high limit players use NETeller nowadays. You can also send
us unlimited amounts of Western Union deposits and bank drafts. Please let
us know if you want more information about these payment methods.

I am sorry that I could not grant you your request.

If you have any questions, please let us know.

Kind regards,

Paul
PokerStars Security
-----------------------
me to PokerStars, explaining my situation

Thanks for your response.
I would gladly use Neteller, but for some reason Maryland is the only
state in the U.S. that is NOT accepted by Neteller for accounts. I
had an account with them but all Maryland accounts were closed more
than a year ago.

I'm quite disappointed that you wouldn't extend a reasonable request
to a high limit player, regardless of how new I am to your site. I
played on a short bankroll because I expected at least a slight
increase in deposit limits, as I am not the average $1/$2 player. Now
I have to sit and wait for a week just to deposit a scant amount
again.

Paradise Poker has been far more accommodating to me under similar
circumstances, as I asked for an increase after playing 20/40, and was
granted an increase within minutes of my request.

As an avid internet and casino poker player, I'll make sure to mention
to other potential PokerStars customers that you couldn't and wouldn't
grant a reasonable request to a new player. I also frequent various
poker discussion forums and would express my disappointment in your
response on those boards; in fact, I'll probably just post our
correspondence.

As of right now, I doubt I'll ever play at your site again, which is a
shame because I have accounts at most every big poker site and I never
thought I would refuse to play at a site because of something so
simple yet important. I'm sure your reasons are valid, but all I see
if that you don't care about a new customer.

Fernando
--------------------
PokerStars to me, they SUCK

Hello Fernando Delgado,

Thank you for your email. I am sorry that you are so disappointed by our
deposit policies.

I reviewed your case again and at this moment I cannot grant you your
request, I am sorry. For us there is just too much credit risk involved if
we grant a player high deposit limits for FirePay when he has no deposit
history.

Please be reminded that you can also send us unlimited amounts of money
orders, cashier's cheques and official bank drafts. For our payment
mailing address, please email us.

Kind regards.

Paul
PokerStars security
---------------------------
CONCLUSION

Poker Stars sucks. It's a rock garden, don't know why any pro with half a brain would play there. I hear their tournaments are money, but I'll never play there again.
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  #2  
Old 12-16-2005, 08:57 PM
edfurlong edfurlong is offline
Junior Member
 
Join Date: Feb 2004
Posts: 0
Default Re: Poker Stars SUCKS, Paradise Poker is far better

Stupid PokerStars protecting themselves from fraud.
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  #3  
Old 12-16-2005, 09:08 PM
Guest
 
Posts: n/a
Default Re: Poker Stars SUCKS, Paradise Poker is far better

Wow, whiniest post ever?

I guess you're one of those people who doesn't like rules, except to break them, stretch them, find ways around them, or complain about them.

I guess protocall is bad.
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  #4  
Old 12-16-2005, 09:13 PM
crosse91 crosse91 is offline
Senior Member
 
Join Date: Jan 2005
Location: in the kiddie pool.....
Posts: 136
Default Re: Poker Stars SUCKS, Paradise Poker is far better

"after waiting for more than what felt like an hour"

grow up.
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  #5  
Old 12-16-2005, 09:20 PM
Guest
 
Posts: n/a
Default Re: Poker Stars SUCKS, Paradise Poker is far better

WAAAAAAH!! I can't have a request completed in less than an hour that could put a business at risk if they let everyone do it, and I want to flaunt my bankroll to everyone on the site! WAAAAAHHH!!! [img]/images/graemlins/crazy.gif[/img]
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  #6  
Old 12-16-2005, 09:21 PM
ckmo ckmo is offline
Member
 
Join Date: May 2005
Posts: 33
Default Re: Poker Stars SUCKS, Paradise Poker is far better

I see more reason to hate Neteller and Maryland than Pokerstars myself
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  #7  
Old 12-16-2005, 09:43 PM
FlyWf FlyWf is offline
Junior Member
 
Join Date: Apr 2004
Posts: 7
Default Re: Poker Stars SUCKS, Paradise Poker is far better

"I never forget it when a poker site treats me like a run of the mill player who doesn't matter."

=

"I never forget when a poker site fails to give me special treatment when I ask for it"

Christ. Perhaps you should contemplate growing the [censored] up?
How can you care enough to post private emails on the internet but not enough to use one of the other deposit options?
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  #8  
Old 12-16-2005, 09:45 PM
Guest
 
Posts: n/a
Default Re: Poker Stars SUCKS, Paradise Poker is far better

I love it when people who are completely full of themselves don't get what they want.
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  #9  
Old 12-16-2005, 09:46 PM
Pokeraddict Pokeraddict is offline
Member
 
Join Date: Dec 2003
Posts: 91
Default Re: Poker Stars SUCKS, Paradise Poker is far better

I think the OP is one of the few in this forum that will say they like Paradise better then Poker Stars. It's all because of an anti fraud measure. They told you what to do to increase limits, do it.

"Please be reminded that you can also send us unlimited amounts of money
orders, cashier's cheques and official bank drafts."

He also mentioned Western Union although that choice is costly. If this cash is really in your Firepay or bank account you can easily convert this to a cashiers check and it would be in your account in probably 5 days.
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  #10  
Old 12-17-2005, 12:17 AM
MDPokerAA MDPokerAA is offline
Junior Member
 
Join Date: Dec 2003
Posts: 14
Default Re: Poker Stars SUCKS, Paradise Poker is far better

wow, you guys suck even more than Poker Stars. My whole point is that in the same position, Paradise increased my deposit limits right away.

If you guys honestly think Poker Stars is a great site, wow, you really are poker snobs.

And to the douchebag that said I was flaunting my bankroll: what?! You think 20/40 is a big limit? Give me a break.
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