Party Poker November VIP Payments

MINETZ · #1 12-05-2005, 10:00 PM

nice letter... you were a lot nicer than I was in mine... could you post your responce when you get one?

MicroBob · #2 12-05-2005, 10:24 PM

"could you post your responce IF you get one?"

fixed.

and yes I will.

MINETZ · #3 12-05-2005, 11:24 PM

My e mail:
Hello,
Today I was told I would find $750 extra dollars in my account today due to
the email attached below. I was instead credited $250. When I talked to a
VIP representative via the phone I was told that if I were to not complete
the entire bonus that I would be compensated proportionally. I did not
expect the full $750 to be transferred to my account because I did not
actually finish the bonus, but I did expect to find the proportional amount
of the bonus to be found in my account, which is $330.3. I expect that party
poker will compensate me for ATLEAST the difference between the amount given
and the amount promised. What you have done is told me that you will give me
an amount of money for an amount of play, what you have done is not only lie
to a valued customer, but also cheat a valued customer. This is UNACCEPTABLE
and I expect to be compensated or I will move to another website.
Thanks
Arthur

my response:

Dear Arthur,

Thank you for contacting us.

I understand your concern and have forwarded your email to our management. They will look into the matter and get back to you as soon as possible. I am sorry for the inconvenience and would like to thank you for your patience.

Thank you for choosing us as your online gaming site!

Wouterv
Party Poker VIP Club
Customer Care

#4 12-06-2005, 08:44 AM

[ QUOTE ]

my response:

Dear Arthur,

Thank you for contacting us.

I understand your concern and have forwarded your email to our management. They will look into the matter and get back to you as soon as possible. I am sorry for the inconvenience and would like to thank you for your patience.

Thank you for choosing us as your online gaming site!

Wouterv
Party Poker VIP Club
Customer Care

[/ QUOTE ]

I got the exact same email (is the name Wouterv hindi for "screw you" ?) and still haven't gotten any of my bonus. The program itself was a great idea, but they sure know how to drop the ball. I'm sure not putting in much time there until they figure out what they're doing.