Previous $20,000 free roll that was cancelled

[krazyace5]

Thought they were supposed to pay out on this, did they just decide to keep the money?

[BobK]

I inquired about it on Nov. 3rd and this is what they said.
[ QUOTE ]
Regarding the tournament which is cancelled, refunds for the affected games and tournaments are currently being processed. We anticipate that they will be completed within the next 24hrs.

In the meantime, for more information regarding our disconnection and cancellation policy, please check out the following URL:

https://secure.partypoker.com/games/...icy/index.html

[/ QUOTE ]

I again inquired on Nov. 5th and this is what they said.
[ QUOTE ]
Refunds for '$20,000 Freeroll (504005)' are being processed. The refund will be done according to our 'Cancellation Policy' within the next 24 to 48 hours time. As the tournament was freeroll, it could be possible that you may not receive any money.

[/ QUOTE ]

According to their cancellation policy I am expecting a small portion of the prize pool since I still had 2140 in chips and freerolls don't appear to be excluded. Although their 2nd reply seems to leave it somewhat ambiguous as to payout.

[Theodore Donald Kiravatsos]

What a rotten development.

Where is that useless O'Malley when you need him.

I bet everyone gets screwed, and then he comes around with some sort of "Hey Gang! Party Poker is choosing NEW COLORS for their CHIPS and you guys get to be in on the FUN! Help us co-ordinate and get in on a freeroll...."

"Your excuses are your own" -- Richard Roma

[tomdemaine]

[ QUOTE ]
Thought they were supposed to pay out on this, did they just decide to keep the money?

[/ QUOTE ]

Enjoy!

[RevAgain]

Yep, still waiting as well. I got a '24 hours' email several days ago too and nothing yet.

3 and a half hours of my time wasted, I had better get at least an equal split of the prize pool and should get the amount as per my chip stack which was double average.

Party customer support up to its usual cracking standard.

The last reply I got from them, on Friday at 23:00, said:

"Thank you for contacting us.

We apologize for the earlier reply. Due to some technical difficulties
the $20,000 free roll tournament with the tournament id 504005 was
cancelled.

The refunds for the said tournament are in process and will be done
with in the next 24 hours.

We appreciate your co-operation and patience in this regard."

I shall throw a fit if they attempt not to pay anyone for this. I was quite irritated when it was cancelled, as I was doing well and had double the average chip stack.

[BobK]

I received payment for the Nov. 2nd freeroll today.

[RevAgain]

Wohooo! 35$ in a Party account I don't use anymore. 3 STEP 1s or 1 STEP higher?