Anybody have a dispute with Bet365?

GoCubsGo · #1 10-02-2005, 10:10 PM

I did the Bet365 September bonus on Thursday and Friday - the 29th and 30th. I played $.50/$1 and completed 509 raked hands when all was said and done. The time zones are different, but I did finished in the afternoon on Friday, so there's no doubt that I beat the deadline. After Thursday, I emailed them and got $100 for 250 raked hands - $50 from the first time deposit bonus. However, on Friday I emailed them and they responded saying I have still only played 253 raked hands, even though I clearly played 509. I definitely am not making a mistake. Their records do not support my claim, and I've now been waiting since yesterday for a reply. How can I get my money? I have the hand histories on my hard drive and offered to send them as proof. Has anybody ever had an issue like this and did it get solved or did you not get your money?

uncleshady · #2 10-02-2005, 10:20 PM

You can clear their signup bonus with .50/1 but the September and October bonuses have to be cleared at 1/2 LHE or .50/1 NL. Sounds hands over your signup bonus "didnt count".

#3 10-02-2005, 10:33 PM

They were excellent when I contacted them...quick replies and got my money fast. I cleared the new player and sep bonuses @ 1/2 limit - $150 for 500 hands.

GoCubsGo · #4 10-02-2005, 10:43 PM

I played $.50/$1 NL . I've checked and double checked everything and can't find anything I did wrong.

Bradyams · #5 10-02-2005, 11:19 PM

Are you sure you're counting raked hands, and not something like dealt hands? Bet365 support, although somewhat slow, was very cooperative, and didn't make any mistakes with me.

How many raked hands does the counter in the lobby window say you have played?

GoCubsGo · #6 10-02-2005, 11:32 PM

Yep, I'm counting raked hands. I'm positive of this because it took forever because many of the hands did not reach the required amount. PokerTracker says I played something like 1200 dealt hands. The lobby said I played 509 hands, but now it says 0 because it's a new month, week, and day.

Hojglad · #7 10-02-2005, 11:40 PM

[ QUOTE ]
You can clear their signup bonus with .50/1 but the September and October bonuses have to be cleared at 1/2 LHE or .50/1 NL. Sounds hands over your signup bonus "didnt count".

[/ QUOTE ]
No they don't. I cleared the September reload exclusively at 0.5/1. My experience is shared by a couple other posters that I know of.

uncleshady · #8 10-03-2005, 12:48 AM

[ QUOTE ]
No they don't. I cleared the September reload exclusively at 0.5/1. My experience is shared by a couple other posters that I know of.

[/ QUOTE ]

I was aware of that as well. I read on a different forum that a person tried the same and was denied so I didnt want to give bad or false info.

theben · #9 10-03-2005, 12:50 AM

give them some time. when i did some bon last month, they didnt give some until about 3 days after i played my last hand. i think theres quite a bit of lag in this sometimes

celiboy · #10 10-03-2005, 01:09 AM

In your first month can you get both the $50 sign up bonus and the $100 October bonus? In other words 500 raked hands = $150 in bonus?