lol I'm never playing at pacificpoker again

mc1023 · #1 10-31-2005, 09:45 AM

they have the most horrible customer service I've ever seen from a poker site.

I requested a cashout on the 14th of October, and I have yet to still receive it.

I emailed support twice asking for a response and I got none. On top of that I phoned them only to get a very rude representative that just hanged up on me.

WTF IS WRONG WITH THIS SITE? Last time I cashed out here it took over 2 weeks as well. Anyone have any ideas of what to do????

I email them and they don't response, I call them and they just hang up on me??? How the hell am I going to get my cashout processed?

jman220 · #2 10-31-2005, 09:49 AM

[ QUOTE ]
they have the most horrible customer service I've ever seen from a poker site.

I requested a cashout on the 14th of October, and I have yet to still receive it.

I emailed support twice asking for a response and I got none. On top of that I phoned them only to get a very rude representative that just hanged up on me.

WTF IS WRONG WITH THIS SITE? Last time I cashed out here it took over 2 weeks as well. Anyone have any ideas of what to do????

I email them and they don't response, I call them and they just hang up on me??? How the hell am I going to get my cashout processed?

[/ QUOTE ]

Try speaking in a calm and reasonable manner when you call them. Then they probably won't hang up on you.

stocktrader23 · #3 10-31-2005, 09:51 AM

Fax them a bill with your address and a copy of an ID. You can also email it in as an attachment. Anyhow once they have this cashouts take no more than 3 days to hit your account. I cash out daily there with no problems.

mc1023 · #4 10-31-2005, 09:52 AM

that was the problem for me last time, and I did all that making my cashout take over 2 weeks.

Willy · #5 10-31-2005, 11:28 AM

I gave up and deleted their program months ago. I let them keep a few dollars. Do not expect any reply that is an actual response to your question.They may, however, reply several times asking for information you have already sent to them.

Gator519 · #6 10-31-2005, 04:22 PM

Yea pacific poker takes a while for cashout's to netteller. Not to mention their little 'bonus money' that you get for playing like the .001% rakeback they give you, they will take that away if they see you are actually making money on their site.. pretty ridiculous.

NLfool · #7 10-31-2005, 04:30 PM

it's such a cash cow though. I've yet to see a site where 6 people see the flop so consistently at the mid limit level. But and there is always a but, the software and players are soo slow, even playing 7 other games I still end up having to wait on my 1 pacific table.

NA_kicker · #8 10-31-2005, 04:33 PM

Cashed out requested 10/28/05

In Neteller, 10/31/05

No problems here.

(Amount = 500$)

BigBiceps · #9 10-31-2005, 05:46 PM

Try using their livechat. It is one of the few sites that have it and it actually works.

However, I hate the site and only played there one day, left the bonus money behind because the software is so horrible.

Their policy to not cashout for 4 business days is ridiculous as well.

mdeck · #10 10-31-2005, 05:57 PM

I got my $4000 cashout within 3 days.