Pacific cashout snafu

[Spartan1983]

Update. After emailing them, and asking why the deposit worked , they came up with this lame excuse.
"When our members have not deposited with Neteller for more than one year, the Neteller details 'drop' off our system, therefore as we no longer have the Neteller details stored in a members account with us, we have been unable to Cashout using this method.

However, now that you have deposited with Neteller again, we now have the details in which to process your $xxxx cashout."
Seems a little odd since I haven't made a deposit since 10/2004, but I made withdrawels every month of 2005 except for Jan.