I got someone at Absolute fired ( Microbob long)

[timprov]

[ QUOTE ]

Here's the main thing - you submit a problem; you wait a day to get a totally generic response that, say, quotes the policy directly from the homepage but IN NO WAY addreses your specific problem;
you submit the same problem again explaining it even more detail;
you wait up to two days for a slightly more intelligent response;
repeat;
expect an especially long delay if they have to get in touch with other departments.


[/ QUOTE ]

You must be thinking of Party. Add in at least three unanswered emails per step for Absolute.