Account Frozen...No Response

[Cactus Cactus]

I deposited 7500 at a pokerroom skin Betsson. I tried to log in and it says that my account has been frozen and to contact customer support. I emailed them and they haven't responded within about 48 hours. Should I be a little worried?

[Nick-Zack]

I would be calling them if they had $7500 of mine locked up.

[TCBSTEVE]

Id be calling and sending emails about every hour untill someone responded. Yea i believe id be a little concerned.

[Jimbo]

Just write that $7500 off as a bad beat and try again tomorrow at the same room. I'm pretty sure you'll get most of your 2nd $7500!!! [img]/images/graemlins/smile.gif[/img]

[Cactus Cactus]

the problem is that they don't have telephone support. only email suppose and I STILL HAVEN'T GOT A RESPONSE. DO THEY NOT WORK SUNDAYS. I SMELL SOMETHING FISHY

[pleyya]

I think its a swedish company with a base in england, as far as i know they dont have a bad reputation or anything so i think you shoud be able to get your money back or account unlocked.

[MicroBob]

48 hours means that they haven't gotten back to you over the weekend.
Write again...and hope for the best by Monday morn or afternoon.
I suspect it could be related to the weekend.


Also - I would never deposit $7500 onto a new site that I was slightly uncertain about.

On almost any new site I start with a fairly tame amount like $500 or less....and then after I'm more confident (sometimes after my first cash-out) I'm willing to deposit more (or leave more in my account if I've been running up some wins).

[jman220]

[ QUOTE ]
On almost any new site I start with a fairly tame amount like $500 or less....and then after I'm more confident (sometimes after my first cash-out) I'm willing to deposit more (or leave more in my account if I've been running up some wins).

[/ QUOTE ]

This is very good advice.