Party Software Gliche (unreal)

[Kinja]

I re-raised (3 bet) preflop on a 15/30$ limit holdem full ring game with AKd in position. I managed to get it to heads-up and the flop is kc 5d 2h, buddy checks I (gliche) automatically check with no option boxes to bet or raise etc... same as the turn which brings another "k" and the river a "T" I am the clear winner here and in the river buddy bets while I have trips top kicker and Party Poker automatically folds me giving buddy a free 142$ pot.

I emailed Party with the details and hand number etc, demanding my money back plus 20 000 party points or a huge deposit bonus, waiting for a reply still. Has anyone ever had this type of trouble and what was the outcome?