What's the point of hand for hand play - read my rant

[Cleveland Guy]

Hi,

Thank you for contacting Support.

I have spoken to my Supervisor regarding your query and unfortunately, we're still not able to provide you with more information. This is still currently being looked into as the history shows that you went out of the tournament a minute before the other player, thus putting you in the 11th position. But we are still determining whether this was the same hand and we're verifying that there has been no errors in the ranking of the players with this specific tournament. A supervisor will get back to you as soon as it is possible.

We appreciate your patience regarding this matter.

Should you have any further queries, please do not hesitate to contact us.

Regards
Janice