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#1
12-01-2005, 02:30 AM
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Stars Down?
I can't believe this is happening.
But I can't get connection to Stars right now. Anyone else? 10:30 PST. Someone tell me it's my connection, oh wait, I'm posting this here... [img]/images/graemlins/frown.gif[/img] 
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#2
12-01-2005, 02:33 AM
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Re: Stars Down?
no stars isn't down... FTP is though.
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#3
12-01-2005, 02:35 AM
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Re: Stars Down?
I'm getting a connectivity error:
Could not establish connection to the server
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#4
12-01-2005, 02:46 AM
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Re: Stars Down?
Just logged in to Party. Still no Stars connection.
Any ideas?
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#5
12-01-2005, 03:26 AM
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Re: Stars Down?
For anyone else that gets connection issues: Somehow when I sat down tonight my computer calendar date was in March. Switched it back the correct date and everything works fine.
A reboot of all of your hardware will often clear anything corrupted in memory that has blocked your ability to reach our site. Reboot your Cable/DSL modem (if any), then your Ethernet hub (if any), and finally your computer. This may solve your problem. Next, check your system date (including the year) and ensure that it is set properly. An incorrect system date causes the encryption certificate to fail. Beyond an incorrect date, the most common cause of an inability to connect while still being able to browse the web is a firewall blocking your access. Are you running any of these packages? Norton Internet Security / Norton Firewall / Norton AntiVirus McAfee Security Center / McAfee Firewall / McAfee AntiVirus ZoneAlarm A corporate Firewall A new Cable/DSL router? (If so, is it a wireless router?) If you can tell me about any of those things on your network, we can likely find the source of the trouble and get you back online quickly. It would also be helpful if you could send us your program log files (PokerStars.log.0, PokerStarsUpdate.log, PokerStarsCommunicate.log if present) that are located in your PokerStars folder. To find the log files, double click on "My Computer", then "local disk (C  ". Depending on where the program was saved to, you should seea "PokerStars" folder either here or in the "Program Files" folder. Inside the "PokerStars" folder you will find the log files. Please attach these files to an email and send it to support@pokerstars.com. Please note it is important that you send us these files as soon as you can as they are only kept for a period of one day.
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