T-Mobile is Evil. What's the best move here?

[Matt Flynn]

Pay it or take them to small claims court. You wouldn't use a lawyer in either case.

[Grisgra]

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Pay it or take them to small claims court. You wouldn't use a lawyer in either case.

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Question about small claims -- do we have to pay first, and then sue them for the money, or can we bring a suit against the charges in small claims?

[NorCalJosh]

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1) get the contract. she signed it, and i guarantee you that it tells you everything thats included in her plan. if it doesnt include unlimited tmobile to tmobile minutes, then she should have read better.

2) not paying it, not paying the cancellation fee... stupidest thing i've ever heard. why is it that people view cell phone companies so differently from anyone else that provides them service? its retarded. you used a service. you agreed to pay overage charges if you went over the service offered to you. YOU [censored] USED IT, NOW YOU [censored] PAY.


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anyway. thats just me venting about all the idiots who come into the store and yell at my reps day after day because they think the world [censored] owes them something.

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Can't imagine why people would yell at your reps, you're obviously not a complete douchebag. Obviously.

If the T-mobile rep told her that he was putting her on a plan that allowed her free calls with another T-Mobile user, and [censored] up, they need to own up and erase the charges. This was the ENTIRE POINT of getting her friend to switch over to T-Mobile. It's not as though this was an afterthought, "Oh, gee, I kinda thought we could talk for free". This was the motherfucking plan from day 1.

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lets see... so i make a general complaint about idiotic people who think that for some reason, they don't have to pay for services that they've been provided... and that makes me a complete douchebag? thats confusing. i missed that part.

i wasnt speaking specifically about anyone in your situation, except when i said she should have read better. and she SHOULD have. if the contract does not state that she has free calling between her and her friend, and she signed it, she is out of luck. theres just nothing that can be done about it. yes, if the rep screwed up, that sucks. but if she had carefully read the contract before signing it, chances are she would have caught the reps mistake before she signed a contract stating that she would pay for something else entirely. so put it 70/30 on the rep vs her, but unfortunately, the rep is the one with a signed contract, and its her credit score that goes in the shitter if she decides not to pay a bill she's incurred. pay the bill, get out when the year is up, and chalk it up under life experiences that cost more money than you wish they had.

sincerely,
the complete douchebag

[[censored]]

If you choose not the pay the bill here is what you do when it goes to collections. When they make first contact, you have something like 30 days to contest the debt. Do so. Then explain to the agency why you are doing so. At that time offer a settlement by the paying the amount you believe to be fair. Chances are they will accept and it's done.

[Stacheman]

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If you choose not the pay the bill here is what you do when it goes to collections. When they make first contact, you have something like 30 days to contest the debt. Do so. Then explain to the agency why you are doing so. At that time offer a settlement by the paying the amount you believe to be fair. Chances are they will accept and it's done.

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This is probably a bad idea. As soon as a collection agency purchases the debt, they report it to the credit bureaus as a collection account. Even if the account is settled/paid, it will stay on the credit report for 7 years. Suffice it to say, collection accounts are bad for credit ratings.

[TheCroShow]

i would not risk going into collections. it's possible t-mobile has their own interior collections dept, but i would not risk going into collections.

like i said before, you may have to take the 150-200 early termination fee on the chin. it sucks, but if there is a contract, they probably threw a curveball in the contract.

[[censored]]

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If you choose not the pay the bill here is what you do when it goes to collections. When they make first contact, you have something like 30 days to contest the debt. Do so. Then explain to the agency why you are doing so. At that time offer a settlement by the paying the amount you believe to be fair. Chances are they will accept and it's done.

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This is probably a bad idea. As soon as a collection agency purchases the debt, they report it to the credit bureaus as a collection account. Even if the account is settled/paid, it will stay on the credit report for 7 years. Suffice it to say, collection accounts are bad for credit ratings.

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I'm advocating letting it go to collections, just providing a plan if it does.