Anyone gotten this message from CasinoReward brand of Casinos?

[SamJack]

As per the terms and conditions of the CasinoRewards Network Casinos, your use of promotional chips has been temporarily suspended due to your past play where you have only made use of promotional offers without ever risking your own funds or where you have been involved in a deliberate attempt to take money from a casino without any serious intention to play.

Will I have trouble getting money original deposit back?
I had whored doing auto play blackjack at two of the casinos in the group previously. I busted on one and made a small profit in the other. Net profit of $400 or so for both casinos. When I desposited money for sign up bonus for the third casino, I got this message when trying to apply the promotional chips.

Am I out of luck? Should I withdraw my original deposit ASAP?

Thanks,

SamJack