Hey everybody - I'm whining to Party again!!

[MicroBob]

Considering that I probably got a bit better than I deserved in my last situation I'm not sure I'm going to pursue this one much further.
I almost feel bad about 'making a stink' as it were.

However, it is another situation that I don't think Party is handling correctly.

If they admit to a problem with their software then why shouldn't I be compensated some for the problem in that software?

I almost laughed when I got re-connected and saw that I was not awarded the pot....because I started thinking, "well...guess I get to drop another line to party cust-support."

Oh well...no huge worries here.

I might actually defer to the judgement of the zoo as to whether to continue pursuing this matter or not.

Again...please note in the e-mail correspondance that Party admits it was a flaw in their disconnect-protect feature.

As always...ENJOY!!


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Hi there - I was disconnected in hand #xxxxxxxxxx but my disconnect-protect was not enabled.

I was wondering why this was.

I had my full allotment of disconnect-protects when I started playing...and when I reconnected I got a pop-up telling me that I no longer had any disconnect-protects available.

If I no longer had any available, then doesn't that mean that my DP's were used?

Why wasn't I put all-in and be allowed to win this hand?


Thank you,
Bob


5/10 Texas Hold'em Game Table (Limit) - Mon Nov 14 EST 2005
Table Table -- Seat 9 is the button
Total number of players : 10
Seat 1: Me ( $393)
Seat 2: ccccccc ( $218.49)
Seat 3: LLLLLLLl ( $57.50)
Seat 4: DDDDDDDD ( $320.49)
Seat 5: eeeeee ( $163)
Seat 6: JJJJJJJJ ( $117)
Seat 7: jjjjjj( $150)
Seat 8: SSSSSSSS ( $168.03)
Seat 9: tttttt ( $103.21)
Seat 10: ssssssss ( $355)
sssssss posts small blind (2)
Me posts big blind (5)
** Dealing down cards **
Dealt to Me [ Th, Ad ]
ccccc raises (10) to 10
LLLLL folds.
DDDDD folds.
eeeee folds.
JJJJJJJ folds.
SSSSS folds.
tttttttt calls (10)
sssssss folds.
Me calls (5)
** Dealing Flop ** : [ As, 2d, Ts ]
Me bets (5)
cccc raises (10) to 10
ttttt calls (10)
Me raises (10) to 15
ccccc calls (5)
tttttt calls (5)
** Dealing Turn ** : [ 3h ]
Me bets (10)
cccccc folds.
tttttt calls (10)
** Dealing River ** : [ Tc ]
Me could not respond in time.(disconnected)
Me folds.
** Summary **
Main Pot: $94 | Rake: $3
Board: [ As 2d Ts 3h Tc ]
Me balance $358, lost $35 (folded)
ccccc balance $193.49, lost $25 (folded)
ttttttt balance $162.21, bet $35, collected $94, net +$59


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Dear Bob,

Thank you for contacting us.

We apologize for the inconvenience caused in this regard.
While checking the hand history, we see that your disconnect protection
was not enabled and you have lost $35 in this hand. We have escalated
the issue to the Technical team, who would check on same and get this
resolved. However, as a sign of good faith we have added the $35 back to
your account.

We appreciate your cooperation and understanding in this regard.

Thank you for choosing us as your online gaming site!

Prasen
Poker Customer Care


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Thank you for the $35.

However, please note that in the hand I had a full-house (Tens over Aces).
My hand was practically guaranteed to win the pot (the only hand that could have beaten my AT would have been someone with AA...and I highly doubt my opponent had AA).


Of course, you can check the hole-cards of the other players to make sure that I did indeed have the best hand.


$35 is only the amount that I had bet into it.
The pot was significantly larger than that.


Is further compensation warranted in such a situation?

If it was a flaw in the software that did not enable the disconnect-protect properly then I believe I should be awarded the amount of money in the pot at the time of my disconnect.

Thank you.
Bob


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Dear Bob,

Thank you for contacting us.

We understand that there was a problem in the hand (disconnect protection was not enabled). It is also seen that you would have won the hand
if you were connected to the table or the disconnect protect was enabled. However, as there was a problem with the feature, money was awarded to the next best hand.

If you notice the fact we did try to compensate with the best that can
be done. We can assure you that the problem you have faced will be
fixed, but then will not be able to compensate any further.

Thank you for choosing us as your online gaming site!

Prasen
Poker Customer Care