I got someone at Absolute fired ( Microbob long)

JackOfSpeed · #1 12-19-2005, 12:02 AM

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I know I'm not winning this one with the masses and I really don't care. If I can change maybe 1 person, then it's worth it for everyone who works crap jobs now and in the future.

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Dude. I have worked many a crap job myself. I have come awful close to losing my cool many a time in said jobs. But if your job is "Customer Service," and you treat a customer that poorly, you deserve to be reprimanded and/or fired. Period. If you have had a real tough job before, I can understand why you'd rush to this guy's defense, but I hope you understand that it is empathy and not rationality that is making you feel that way.

IggyWH · #2 12-19-2005, 12:13 AM

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I hope you understand that it is empathy and not rationality that is making you feel that way.

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There's a little of both. We don't know what the OP said in his emails, but I'd be willing to bet from the way the post was written that the emails weren't filled with kind wishes (and the "they probably sit next to each at their desks laughing at my e-mails" all but sures that up for me). The CS guy gave an answer, yet the OP continued to bug the CS guy when it was made clear it was out of the CS guy's hands.

bosoxfan · #3 12-19-2005, 12:23 AM

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There's a little of both. We don't know what the OP said in his emails, but I'd be willing to bet from the way the post was written that the emails weren't filled with kind wishes (and the "they probably sit next to each at their desks laughing at my e-mails" all but sures that up for me). The CS guy gave an answer, yet the OP continued to bug the CS guy when it was made clear it was out of the CS guy's hands.

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Maybe you should go back and read the post. When did he say it was out of his hands? I was writing to customer service and he came in and said he would take care of it. He said he sent it by the post office and when I didn't receive it after 2 weeks I wrote to find out what was going on.

The only e-mail I didn't post between me and the guy from the store was my reply to his origanal e-mail thanking him for taking care of it and saying it was the lack of responses to my e-mails that was troubling me more so than the shirt.

And it was my wife who made the laughing comment after the fact.

IggyWH · #4 12-19-2005, 12:36 AM

"After a little over 4 weeks I hadn't received the shirt and sent an e-mail to see if there was a delay. No response. I sent 3 more e-mail before I finally got this back"

You said right there that you sent 3 emails before you got that response from him.

" I personally sent the order to our shipping people for you so I will assure you that it is en route although I cannot give you an exact date or a tracking as it was sent regular mail and the USPS doesn?t do tracking numbers."

What more does he have to say? He told you he sent the request and it was being processed but could give you no more information on it.

timprov · #5 12-19-2005, 12:39 AM

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"After a little over 4 weeks I hadn't received the shirt and sent an e-mail to see if there was a delay. No response. I sent 3 more e-mail before I finally got this back"

You said right there that you sent 3 emails before you got that response from him.

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And you think that's ok? My confused.

IggyWH · #6 12-19-2005, 12:43 AM

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"After a little over 4 weeks I hadn't received the shirt and sent an e-mail to see if there was a delay. No response. I sent 3 more e-mail before I finally got this back"

You said right there that you sent 3 emails before you got that response from him.

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And you think that's ok? My confused.

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Well, the guy already gave the OP the answer to his question. Why should he have to waste his time by answering the question over and over again. He sent the request to the shipping department but could give no more info on when or how long it would be to ship. What more do you want?

timprov · #7 12-19-2005, 12:46 AM

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Well, the guy already gave the OP the answer to his question. Why should he have to waste his time by answering the question over and over again. He sent the request to the shipping department but could give no more info on when or how long it would be to ship. What more do you want?

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Here's what the OP says: "After a little over 4 weeks I hadn't received the shirt and sent an e-mail to see if there was a delay. No response. I sent 3 more e-mail before I finally got this back:"

It took him four emails to get any response at all. This is not after he'd gotten an answer.

Plus, a guy who's entire job is ARP and store manager ought to have time to figure out whether/when store packages have gone out. It is, after all, supposedly what he's being paid for.

DMBFan23 · #8 12-19-2005, 01:00 AM

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Why should he have to waste his time by answering the question over and over again.

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because that's his job?

bosoxfan · #9 12-19-2005, 12:47 AM

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You said right there that you sent 3 emails before you got that response from him.

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I sent these e-mails to customer support. He's the manager of the store and came in after customer support had already replied.

By en route I assumed he was saying that it shipped. After 2 weeks I e-mailed him again and was getting frustrated that's why the sarcastic Day 59 title and the Day 60 title after he didn't respond.

It doesn't really matter you can think whatever you like. I just didn't like the fact that I felt I was being blown off.

IggyWH · #10 12-19-2005, 12:51 AM

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It doesn't really matter you can think whatever you like. I just didn't like the fact that I felt I was being blown off.

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What you fail to see is you weren't blown off. You were given an answer. He told you exactly that the request had been processed, sent to shipping and he couldn't give you any more information. You kept nagging and nagging after he told you he couldn't give you any more information until the guy snapped.