How many times do you have to email Bet365?

Brice · #1 10-20-2005, 09:43 PM

I remember I had to email the twice last time and it looks like I will have to email them at least three times concerning this one. It is frustrating. The customer service department there is just terrible.

I hope I do not miss out on the chance for the Eurobet bonus that expires on Friday since I do not have my money.

aucu · #2 10-20-2005, 10:23 PM

I've never had to email them more than once. It took up to 5 days for them to credit me but they did it.
The 5 days included a weekend when whoever takes care of these things might have been off.

#3 10-20-2005, 11:02 PM

Weird, I thought Bet365 had a very good customer service. Both times I wanted the bonus credited, it took them only 5 hours to reply to my e-mail. They did even send me the e-mail on my former language. Best service I have encounter so far.

gl getting your bonus

LALDAAS · #4 10-20-2005, 11:06 PM

Just call.

None of my e-mails went through they have a serious spam blocker.

I personal know the dump all e-mail from Comcast (my ISP) and verzion.

I have to use my hotmail account to email them.

Thier CS is the best.

uaw420rook · #5 10-20-2005, 11:51 PM

never had a problem with them. one email should do it as long as it dosen't bounce. Wait a couple of days and if no response, just call them. Operators speak good english and are very helpful by my experiance. I will add that this months response to my email did take longer than last month. I would think that more players are taking advantage of this bonus than last month, and they probably are behind.

froggy527 · #6 10-21-2005, 05:05 AM

[ QUOTE ]
I have to use my hotmail account to email them.

[/ QUOTE ]

I had to do this too! When I called them about my bounced
email they also promptly took care of my bonus.

Vavavoom · #7 10-21-2005, 06:28 AM

[ QUOTE ]

Their CS is the best in the Industry.

[/ QUOTE ]

1 email...Sept
1 email...Oct...

Ring them and they will sort it 100%

Duckstabber · #8 10-21-2005, 07:44 AM

[ QUOTE ]
1 email...Sept
1 email...Oct

[/ QUOTE ]

arx · #9 10-21-2005, 07:56 AM

Hey duck, is that avatar a soccer reminder...

Great stuff!!!

#10 10-21-2005, 08:00 AM

1 email september. Answer and bonus money received in 6 minutes.
1 email october. Answer and bonus money received in 4 hours.

Maybe it helps if you're able to use one of the country specific support emails.