Problem with the 11pm $50+4 at pokerroom on 11/29/05

[bcubed72]

An odd thing happened to me when trying to play pokerroom's "long kiss goodnight" on 11/29/05. Instead of the usual 200+ players, FOUR pepole signed up. When it was time to go to the table, I found the site wouldn't let me. Apparently I wasn't the only one: after analyzing the hand histories, three of us check-folded our blinds to one person who seemed able to connect and we were eventually blinded away.

My dealings with the site have been unfortunate. In an email they sent me, they said: "whist you did lose connection...other players stayed connected"; "either your computer or [ISP] was responsible for the loss of service."

I wrote them a lengthy email of my own, stating why they were full of it, and threatening to take actions (such as posting this on 2+2) if my money is not refunded. What I'm asking is: what are my options? Due to the offshore nature of these sites, I imagine I'd have an uphill battle to force them to give me my money back (I'm not interested in fighting that hard over $54). So is my only option to say "repay me or I'll badmouth you on the web and withdraw my money," or do I have other options? Of course, I'd love to hear from anyone who tried, and failed, to enter this tourney.

[PokerRoom.com]

Hi bcubed72,

The LKG tournament is normally a 200+ player affair.
As a PokerRoom.com player you should always be able to expect far more than finding yourself playing 4-handed in a featured $50+4 tournament.

Hence it has been decided conjointly by Games and Support that regardless of the fact that players may or may not have been able to connect to the tournament server during the period in question, we have refunded all players.

The refund is already in your account and we apologize for any inconvenience caused.
Hopefully you will not run into any similar mishaps during your coming ventures on PokerRoom.com.


Sincerely,

Rod.
Games Group.
PokerRoom.com
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Meet Them and Beat Them

wow, and i was about to withdraw my account from them when i heard that.