Does anyone here use Vonage?

[chesspain]

As I began investigating land-line phone service for my new condo, I learned about Vonage VoIP, and thought that the $14.95/month for 500 minutes would be perfect for my needs, and much cheaper than the approx. $40/month basic, traditional phone service would cost.

However, when I went to C'NET, I was taken aback by all of the postings from customers who were disappointed and outraged by their dealings with this company, and more specifically, with the seeming lack of customer service.

Although most of the problems seem to deal with difficulties transfering one's prior land-line (which won't be an issue for me), this could be an issue for my soon-to-be ex-wife, who thought she would switch as well so that we could have unlimited in-network calling, as we will have fully shared custody.

At this point, I am assuming I will avoid Vonage unless I can be convinced otherwise.