Major Problems with cardroom staff and management at Caesar's Indiana.

[valphoosier]

I was playing 5/10 last night, but it sounds like we weren't at the table.

That irrelevant fact aside, I agree somewhat with your criticism of the dealers and staff. The problem with the dealers is that they are your typical riverboat dealer (at least in Indiana.) Perhaps they are a little slower than average, but it often doesn't bug me. They're nice people and keep the game friendly.

I do, however, strongly agree with any criticism of the card room staff. I don't play there enough to know all the floor staff by name, but I find most of them to be extremely incompetent. They run their list very inefficiently. They are slow to get new players in. You can never get their attention if you need something from the floor desk. (I thought they were quite good as an exception last night, actually.) Generally, my biggest problem is with the floor staff, however. They just don't seem to know how to run a cardroom.

[Jeffage]

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Poker essays, vol. 3, page 161, in a footnote at the bottom of the page.

"Sometimes the dealer is required to state the number of players or the size of the pot" (emphasis mine)

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I believe this only applies to pot limit games (like PLO) where someone wants to raise the pot and is inquiring how much is in there.

Jeff

[SheridanCat]

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a) Throwing the cards way too high, so that anyone of a mind to sit low in his seat could see others' hole cards as they were dealt


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Did you ask the dealer to pitch the cards lower? It's okay to request that, just say "Excuse me, dealer, would you pitch the cards a little lower? I'm getting glimpses occasionally". Or ask the floor to mention it to the dealer.

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b) Inability to read the board and accurately determine the winning hand without help from the experienced players at the table


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This was an ongoing problem? You would have seen a number of different dealers in 10 hours, how many had this problem?

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c) Sloppy dealing- flipping cards over and exposing them


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Again, was this prevalent or was it one or two inexperienced dealers? If the latter, then chalk it up to inexperience and expect them to get better.

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d) Inability to tell me the amount of money in the pot.


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You should know this without asking. When you ask, you are giving the information you receive to everyone else at the table as well. Don't ask.

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A very large man who sat down late in the evening or early morning was fond of exposing his hole cards in the middle of a betting round. Once, he did it in a 3-handed pot after one of his opponents called, but the other had not yet acted. Worse yet, there was a floorperson standing right there watching it happen, AND NOT ONE WORD WAS SAID! In my opinion, this floorperson is incompetent.


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How often did he expose in multiway pots? You mention one time. Yeah, that's a problem, but one time really isn't worth getting upset about. If he did it a lot headsup, then you have nothing to complain about.

Regards,

T

[Randy_Refeld]

What incentive do they have to improve the poker room? People play there, so why would they go out and find someone that knows how to train dealers and floorstaff?

RR

[PITTM]

you could write the exact same letter to every cardroom in the country. question is, will they care? answer: i doubt it.

rj

[steamboatin]

Caesar's In is heading in the right direction, so I try to be very nice.

[purnell]

Having now slept on it, I'm thinking I may have over-reacted bit. I don't get up there often enough for it to be a huge problem for me, and I have said many times that the best opportunity for a low-limit "pro" ( [img]/images/graemlins/tongue.gif[/img] I don't think I've ever referred to myself as a pro in public before, but by the strict definition, deriving one's primary income from playing poker, I guess it's accurate) like me is online, since I can play so many more hands per hour. Playing live is alot more fun, however, but less so when the staff is not taking care of business.

As for the card exposing incident, the guy was not a total fish (which I define as someone who plays very loose and very passively), But he did upset and intimidate some of the weaker players, and possibly was trying to shoot an angle. On the hand in question, he exposed his pocket kings after the passive player to my left had called (he was holding 99 and had flopped a set) and the player between them got an unfair advantage. The floorperson didn't even seem to notice, the dealer was pretty much clueless, and the other players at the table were upset by his antics, though no one got up and left immediately.

edit: By saying I'm a pro I am not saying I am a great player. I'm merely good enough to beat soft low limit games for a decent earn.

[purnell]

I got a prompt and cordial reply from Billy. Apparently They have a bunch of new dealers, and as someone already mentioned in this thread, they will get better with experience. All in all, my experience at the new cardroom was a good one, and I expect it will get better.

Finally, I want to apologize for giving bad press to what is still by far the best cardroom in the area.

Regards, Mike.

[Randy_Refeld]

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Caesar's In is heading in the right direction, so I try to be very nice.


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I am glad to hear that. I have never been there, but I am somewhat familiar with their former manager.

[MicroBob]

The ONE time I played at Caesar's, IN.

Well before they had a poker-room.
I believe it was 1996-ish or so and I think it had just recently opened.
I was driving back to Ohio from Florida (or maybe vice-versa) and made a stop-over.

I was a recreational blackjack card-counter and I was sitting towards the back of the boat I think (there was a wall near me) and had a dealer who was VERY new.

The guy just couldn't freaking add.
He paid me on SEVERAL occasions when we had pushed or he had the best hand. And he would sometimes try to take my money when we pushed or when I was a winner.

He wasn't trying to cheat. He was just kind of stupid.
I wasn't really trying to distract him but we were having a friendly conversation while I was always making sure I was getting paid on my winners and if he paid me on a loser I didn't stop him.

I wasn't even tipping the gy because I didn't want it to look inappropriate if it was spotted. He wasn't trying to cheat the casino...he was just stupid.

Think what you will of me (if this is an angle-shoot or what) but it wasn't my fault that Caesar's hired a moron.
It was really crowded and I think the floor and survelliance had their hands full.
finally a floor-person strolling by noticed him trying to pay my 16 against his 17 and corrected him and he slowed down (very obviously feeling the pressure of possibly being watched after making a mistake) but he still kept screwing up, although not as much.

Again....I think this was somewhere in the first week or month after they had opened although I don't remember (probably was something that came up in the conversation with the dealer).


It was a fun and profitable night (probably $200-$300 or so I would guess...I didn't exactly pla high-stakes BJ).

The single-worst dealer I have ever encountered also happened to be on my only trip to Caesar's Indiana so that is pretty much my impression of Caesar's dealers.
That guy ROCKED!!