cashout issues with pokerstars - Page 2

jaydoggie · #11 07-26-2005, 03:55 PM

i think they sent me a carbon copy. but it took them much longer than 10 minutes [img]/images/graemlins/smile.gif[/img] stars is still the best support ive ever dealt with period, not just interent or poker sites.

afk · #12 07-26-2005, 03:59 PM

[ QUOTE ]
stars is still the best support ive ever dealt with period, not just interent or poker sites.

[/ QUOTE ]

Agreed. Although ING Direct (Canadian) is pretty damned good too.

jaydoggie · #13 07-27-2005, 01:03 AM

still havent heard anything back from stars. nothing in neteller, nothing in stars, no email from stars. anyone else have this resolved?

afk · #14 07-27-2005, 03:38 AM

[ QUOTE ]
still havent heard anything back from stars. nothing in neteller, nothing in stars, no email from stars. anyone else have this resolved?

[/ QUOTE ]

Same here. I'm going to wait until tomorrow afternoon, then I'll email them again. I have no doubts this will get resolved though, just a matter of time. Stars is usually pretty good.

afk · #15 07-27-2005, 11:42 AM

Ok. Everything is cool now.

When I woke up this morning I had this email in my inbox:

Cashout request time: 2005/07/26 13:20:45

Cashout amount: $600.00

$600.00 was credited back to your PokerStars account balance.
The attempt to process this amount was unsuccessful as NETeller
was experiencing connectivity problems at the time you made your
cashout request.

NETeller is now available again. Please make another cashout request
at your convenience.

Your PokerStars Account Information:
Email: priestofsound@rogers.com, User ID: kungfuaaron
Aaron Wyatt

If you have any further questions regarding this transaction,
please contact cashier@PokerStars.com

I tried the cashout again after that and it went through Stars successfully. It hasn't hit neteller yet (it's only been like 2 minutes), but it should arrive soon.

Sciolist · #16 07-27-2005, 01:19 PM

NETeller keep going down without neccessarily telling PokerStars, is how this ends up happening. Alternatively, they go down, a lobby message is posted, but the person cashing out doesn't notice.

The transactions won't go missing though, they'll return eventually. If you don't get a response from support in, say, 90 minutes, the chances are that the mail never arrived. Alternatively, it's possible there's been an email meltdown and the queue is several hundred long, but that's pretty rare...