Neteller/Eurobet problem... money missing

[Belok]

The eurobet site is down for me.
This is starting to freak me out.

[itsmarty]

This is a fairly common situation that comes about every few months. So far, posters have always reported a successful outcome from a phone call to the poker site with the transaction number.

Martin

[JackOfSpeed]

Well Eurobet.com works fine, but when you click on poker, i get a "Cannot Find Server"

Yes, this is certainly strange, I'm not freaking out, but I'm a little pissed off, unless they've got a good explanation for this.

[Barry_G]

Dear Mr Gaines,

Thank you for your message.

Due to netteler technical problems we could not process your payout.
We will process it today after 17:30 UK time.

Kind Regards,
Michalis
Eurobet

I got a response from neteller but it was more bs about it being the "merchants" problem not theirs. Is this typical from their support?

Anyway should be cleared up soon.

[Michael Davis]

To Barry and all:

This happens on almost all of my Eurobet cashouts. It gets declined one, two, even three times (once) and then it goes through. I wouldn't worry yet.

-Michael

[mb2696]

[ QUOTE ]
maybe i should lose it to a friend at a $1000NL table in one hand, and have them transfer it to me at party or empire.

[/ QUOTE ]

i wouldn't do this unless you are interested in having both your and your friends accounts locked and losing the money in both accounts. chip dumping = bad

[reubenf]

[ QUOTE ]

I got a response from neteller but it was more bs about it being the "merchants" problem not theirs. Is this typical from their support?

[/ QUOTE ]

I think they are correct to direct you to the merchant. Sure, it may have been caused by Neteller doing system maintenance at the time or something, but once it was declined I think it is the merchant's responsibility to either inform you that they will try again later or to credit your poker account with the money. So while Neteller may have caused the issue, I don't think they can help you solve it because they aren't the ones who owe you money.

[RainDog]

I wouldn't worry. This happened to me at PokerRoom before and I had called back and forth between the site and neteller each telling me to call the other. Then I contacted pokerroom support and got tricky. I told the support agent that I was told by online support that "PokerRoom was having internal problems with their cashout system" and was just wondering when it would be resolved. I was then told that yes, this was happening to everyone that cashed out during some time frame and they would attempt cash outs again for everybody the next day. Got my money a few days later.

[pittisit]

this really happens to you every time you try to cashout on eurobet??? i just started playing on the site about a week ago ...tried to cashout the other day in time to get my reload bonus on party. no luck. if so i dont know if its worth the hassle, i like to cashout everyday

[alpine0000]

lmao, now why on earth do you need to cash out EVERY DAY???