Dell Customer Support, Where are they? My 2001FP is broke.

[gila]

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The weird thing is, I have only a 20 digit, a 6 digit and a 3 digit number on the back of the monitor. Honestly I am quite comfortable with computers in general, I don't think I have a service tag. Dell's website said exactly where to look for it, and it ain't there.

I called the 800 number you gave me. The rep. informed me I had to start a troubleshooting dialog before I could get warranty coverage. She transfered me to tech support. I wait on hold 25 minutes. When a woman finally picks up, I can't make out a word she is saying due to a very poor phone connection. Sounded like she was talking over the "thwop-thwop" of helicopter blades. We managed to communicate enough for me to tell her that our connection was crap. She gets my phone number to call me back, and never does.

So far so good. [img]/images/graemlins/mad.gif[/img]

I'm gonna try again tomorrow, I only have 1 hour per day to waste on hold/tech crap without going nuts.

Thanks again for your help though.

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I feel your pain. Their support is crap.