poker tracker question

[water16]

I had a similar experience where PT missed two hands out of about 120. I keep a spreadsheet for my results (won/lost) and noticed a discrepancy. PT found the two hands that were missing and asked me for some information I no longer had, but I was never given an explanation concerning why the problem happened. The best thing to do is notify PT of these problems if they occur and save as much information as you can. If there is a glitch in their program, I'm sure they'll want to deal with it as soon as they can identify the problem. As far as I'm concerned it is a great program. I've only been using it for about four months so far and am continually discovering additional uses.