I got someone at Absolute fired ( Microbob long) - Page 2

Art Vandelay · #1 12-19-2005, 07:07 PM

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I hate seeing things like this.

While the guy obviously didn't reply to you the way you wanted, he did say he was working on things several times in emails you sent. Since it's going thru someone else to get you the shirt, what more do you think this guy could have done?

Was his reply appropriate? No, but who knows what you said in the various emails that you sent. I'm sure they have a mailbox full of things more important than multiple emails from you about a shirt.

You got someone fired because of a freakin shirt. I hope you feel good about yourself. There was no need to throw someone under a bus just to get what you wanted.

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I work in a tech support/customer service department. Granted this is for a medical device company so much more is at stake but if I ever even thought about telling one of our customers "stop bugging me, it won't get things done any faster" I would be canned on the spot. Whether or not the request is important in your eyes is irrelevant, you are a representative of a company and replying in that fashion is highly disrespectful and unprofessional. That clown should be canned whether it was over a tshirt or 50k.

Keith Fellmy · #2 12-24-2005, 01:19 PM

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You got someone fired because of a freakin shirt. I hope you feel good about yourself.

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I think he is proud...look at the title of the thread. I am sure he had a boner when he got the email about the guy not working there much longer. I'll bet he had a boner when he was putting together this post.

#3 12-18-2005, 11:02 PM

Maybe I am being extremely naive, but I can't believe these places treat their customers with such indifference. Meh, if the Stars VIP program is even remotely appealing, I know where I will be spending the majority of my playing time.

And, no, I am not affiliated with PS in any way, shape, or form.

timprov · #4 12-18-2005, 11:25 PM

I can only hope my recent conversation with support gets somebody fired this week. My feeling about Absolute is that they could be good if somebody came in and cleaned house. But too many people there are utterly incompetent.

#5 12-18-2005, 11:27 PM

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I can only hope my recent conversation with support gets somebody fired this week. My feeling about Absolute is that they could be good if somebody came in and cleaned house. But too many people there are utterly incompetent.

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lol - but they have some snazzy new skins!!

[img]/images/graemlins/grin.gif[/img]

Adam22 · #6 12-19-2005, 10:13 AM

iggy, you are a dumb [censored]. this guy deserves to be fired more than anyone else on earth.

FlFishOn · #7 12-18-2005, 11:39 PM

"...they probably sit next to each at their desks laughing at my e-mails ..."

Don't forget the high fiving when they hit the 'send' button.

JackOfSpeed · #8 12-19-2005, 12:02 AM

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I know I'm not winning this one with the masses and I really don't care. If I can change maybe 1 person, then it's worth it for everyone who works crap jobs now and in the future.

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Dude. I have worked many a crap job myself. I have come awful close to losing my cool many a time in said jobs. But if your job is "Customer Service," and you treat a customer that poorly, you deserve to be reprimanded and/or fired. Period. If you have had a real tough job before, I can understand why you'd rush to this guy's defense, but I hope you understand that it is empathy and not rationality that is making you feel that way.

IggyWH · #9 12-19-2005, 12:13 AM

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I hope you understand that it is empathy and not rationality that is making you feel that way.

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There's a little of both. We don't know what the OP said in his emails, but I'd be willing to bet from the way the post was written that the emails weren't filled with kind wishes (and the "they probably sit next to each at their desks laughing at my e-mails" all but sures that up for me). The CS guy gave an answer, yet the OP continued to bug the CS guy when it was made clear it was out of the CS guy's hands.

bosoxfan · #10 12-19-2005, 12:23 AM

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There's a little of both. We don't know what the OP said in his emails, but I'd be willing to bet from the way the post was written that the emails weren't filled with kind wishes (and the "they probably sit next to each at their desks laughing at my e-mails" all but sures that up for me). The CS guy gave an answer, yet the OP continued to bug the CS guy when it was made clear it was out of the CS guy's hands.

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Maybe you should go back and read the post. When did he say it was out of his hands? I was writing to customer service and he came in and said he would take care of it. He said he sent it by the post office and when I didn't receive it after 2 weeks I wrote to find out what was going on.

The only e-mail I didn't post between me and the guy from the store was my reply to his origanal e-mail thanking him for taking care of it and saying it was the lack of responses to my e-mails that was troubling me more so than the shirt.

And it was my wife who made the laughing comment after the fact.