Did I lose VIP status?

[wegs the wegs]

I'm starting to get a little worried here. I've sent two emails to VIP support, one early last week and one this morning, and have not received a reply and I no longer get information about the promotion they offered me two weeks ago. Not really sure where to turn to here to find out where I stand with my bonuses. Could they have taken away the VIP offer and not tell me? Suggestions?