Hey everybody - I'm whining to Party again!!

[grinin]

I did not think you were whining in the other post (although I would have simply given you one buy-in as compensation) nor do I think you are in this one.

Party advertises a "Disconnect Protect" feature as a benefit to customers. Unless you were multitabling and the DP's were used on other tables prior to this one, then you should have won the pot.


[ QUOTE ]
It is also seen that you would have won the hand
if you were connected to the table or the disconnect protect was enabled. However, as there was a problem with the feature, money was awarded to the next best hand.


[/ QUOTE ] Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

[timprov]

[ QUOTE ]
Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

[/ QUOTE ]

[Reef]

[ QUOTE ]
[ QUOTE ]
Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

[/ QUOTE ]

[/ QUOTE ]

how seriously will they take a threat not to play at their site for X days?

[MicroBob]

They might take it seriously...but I don't think it's appropriate in this situation. Nor would I be interested in resorting to such tactics.

"Pay me or I'll stop playing on your site" just isn't my style.

[William]

I think this new situation deserves much more compensation than the last one. I hope you get your money.

Maybe we should start a thread about all the situations where Party has screwed us with their standard e-mails and haven't compensated us as we deserved.

We could dedicate the thread to "Mr. Enjoy" and see how he reacts......

Out of topic but about Party Gaming anyway, I took a shot at their Starluck casino (100% first sign-up bonus up to 100$) As a dane, I had to wager the 200$ 24 times instead of the usual 8 and after I had spent 3 hours at the BJ table, I had 300$. I then contacted their support to make sure I had met the clearing conditions and a very nice lady congratulated me telling me that now I could cash out, which I did. 10 days later, as there was no sign of the money in my neteller account, I contacted them again and got to know that they had to verify my play and the amount I had won and that it was scheduled in a week. Mentionning that I was preferred player at Party didn't help (even if it is the same people that handles the cashouts).

Maybe "Mr. Enjoy" can explain to them what the odds are that I ever show myself at a place that takes almost 3 weeks to pay you (if they do pay at all).

[Ro-me-ro]

[ QUOTE ]
I think this new situation deserves more compensation than the last one. I hope you get your money.

[/ QUOTE ]

[MicroBob]

Yeah...that's kind of what I thought as well.
It's either their fault that the DP didn't work or it isn't.


I was on 3 party tables at the time.

But one of those was a single-table satellite....and I don't think it was used on that. I returned fairly quickly and I wasn't even sitting-out on that table when I got back.

I still had 15 seconds to act on my hand at that table (having just folded PF on the previous hand right before the disconnect).


So I really don't think that my DP's were all used up and it should have gone into effect on the table where I had the full-house.


Instead of banging my head against the wall with party-support I've decided to bug Mike O'Malley again about it with DEEP apologies for being such a whiner and getting into yet another situation so shortly after they were so generous the last time around.


FWIW - I can remember several MONTHS going by without having to contact party, empire or stars support about anything at all.
But I've had 3 situations develop this week and it's getting kind of weird.


(the other situation I reported on over in the affiliates forum...I hadn't gotten paid for my October play by the VIP-club...and then when they paid me they shorted me by $125 because they completely forgot that they had promised a different amount. but that got straightened out pretty quickly)