I got someone at Absolute fired ( Microbob long)

[theblitz]

LOL.

Reading your post reminded me that I never received my apparel that I won on a freeroll.
Gonna e-mail them AGAIN and see what happens.

[jman220]

Before I totally pounce on Iggy like the rest of the thread, I would like to see a transcript of the emails that you sent to the CS rep as well. Most likely, I agree with you and everything else that has been said, this shouldn't stand (although, its a t-shirt that you shouldn't ever wear in public either). But I do want tos ee what you sent him that led up to that response.

[bosoxfan]

[ QUOTE ]
I would like to see a transcript of the emails that you sent to the CS rep as well.

[/ QUOTE ]

I only have the last of the 4 I sent to customer support here is the exchange:

[ QUOTE ]
Dear Craig,


I am really sorry about the very late reply; after I received your email I
contacted our marketing department and got a confirmation that is was sent and
after that I emailed our shipper to find out what exactly happened but as of yet
I have not received a reply from them which is why I have been holding on
replying to you; but, I realize that this was a mistake on my part. As soon as I
find out anything I will email you back and let you know. Again, I apologize for
my lack of response to your email.



Sincerely,

Alexandra
Team Absolute ~ VIP Services
"Continuing to be the Best and Most Trusted"
VIP@AbsolutePoker.com

Refer your friends to Absolute Poker today and we’ll hand you some FREE cash.
See www.absolutepoker.com/promotionsReferAFriend.asp for more details!

--Original Message--
From:
Date: 11/21/05
To: VIP@AbsolutePoker.com
Subject: Re: Absolute Poker Exclusive Bonus Offer [#1214100]

Hi, this is the 4th e-mail I have sent and have yet to receive a response. It
started as not a big deal but now I'm getting very aggravated. I simply wanted a
update on the promised T-shirt which has still not arrived.

The shirt isn't the main issue here it's the lack of a response to my e-mails.
The customer service is the strongest thing you had going for your site. I have
cashed out and will not play at your site again until you can at least give me
the courtesy of a reply to any of my 4 e-mails.

Craig



[/ QUOTE ]

[jman220]

[ QUOTE ]
[ QUOTE ]
I would like to see a transcript of the emails that you sent to the CS rep as well.

[/ QUOTE ]

I only have the last of the 4 I sent to customer support here is the exchange:

[ QUOTE ]
Dear Craig,


I am really sorry about the very late reply; after I received your email I
contacted our marketing department and got a confirmation that is was sent and
after that I emailed our shipper to find out what exactly happened but as of yet
I have not received a reply from them which is why I have been holding on
replying to you; but, I realize that this was a mistake on my part. As soon as I
find out anything I will email you back and let you know. Again, I apologize for
my lack of response to your email.



Sincerely,

Alexandra
Team Absolute ~ VIP Services
"Continuing to be the Best and Most Trusted"
VIP@AbsolutePoker.com

Refer your friends to Absolute Poker today and we’ll hand you some FREE cash.
See www.absolutepoker.com/promotionsReferAFriend.asp for more details!

--Original Message--
From:
Date: 11/21/05
To: VIP@AbsolutePoker.com
Subject: Re: Absolute Poker Exclusive Bonus Offer [#1214100]

Hi, this is the 4th e-mail I have sent and have yet to receive a response. It
started as not a big deal but now I'm getting very aggravated. I simply wanted a
update on the promised T-shirt which has still not arrived.

The shirt isn't the main issue here it's the lack of a response to my e-mails.
The customer service is the strongest thing you had going for your site. I have
cashed out and will not play at your site again until you can at least give me
the courtesy of a reply to any of my 4 e-mails.

Craig



[/ QUOTE ]

[/ QUOTE ]

Ok, well if all the emails you sent were at that level of respect, then yeah, you did nothing wrong at all and the guy deserved to be fired.

[Piers]

[ QUOTE ]
With all the complaints about the customer service at Absolute lately, I thought I'd share my story

[/ QUOTE ]

If he really was fired I doubt it was a first offence.

[willie]

eh

dude it's a t shirt for crissakes- why you gonna fly off the handle?

i think you kinda went a bit far.

[eviljeff]

[ QUOTE ]
It's top notch customer service like this that sets your site apart from the others.

[/ QUOTE ]

this made me lol

[boscoboy]

the only fitting end to this saga will be if the CSR tracks you down and hangs you with your new t-shirt. enjoy!

Good Job you provoked an idiot into making an assumption,

The USPS does a really good job and I have never had a problem with them.On the other hand I am still looking for the 30000 AP points lost in thier store.

[bosoxfan]

Just a quick update. Gian from absolute sent me via UPS a t-shirt, polo shirt, and a hat.