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  #11  
Old 08-10-2005, 06:37 PM
peregrine peregrine is offline
Junior Member
 
Join Date: Sep 2003
Posts: 26
Default Re: TotalBet and UKBetting have took money from my Account

Hey!!! I got the exact same e-mail with one significant difference. There was no goodwill offer of GBP25. WTF!!!!!
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  #12  
Old 08-11-2005, 04:05 PM
Emperor Emperor is offline
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Join Date: Feb 2003
Location: Camelot
Posts: 201
Default Re: TotalBet and UKBetting have took money from my Account

This is ridiculous.

JEK , Do you have a contact there? Can you help facilitate getting this fixed?
Thanks!
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  #13  
Old 08-11-2005, 05:45 PM
JTrout JTrout is offline
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Join Date: Jul 2003
Posts: 471
Default Re: TotalBet and UKBetting have took money from my Account

The 25 GBP was added to each account today.
I immediately cashed out of both sites.

The way i've been running on those games, I'm saving money by leaving them. [img]/images/graemlins/tongue.gif[/img]

ps. I'm 100% certain that some (though not all 150 GBP) was REAL money, not "non-withdrawable funs", but I didn't see any future in fighting that battle.

I hope I'm wrong, and all funds are returned to all those slighted.
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  #14  
Old 08-11-2005, 06:20 PM
Synergistic Explosions Synergistic Explosions is offline
Senior Member
 
Join Date: Jun 2004
Posts: 391
Default Re: TotalBet and UKBetting have took money from my Account

glad i had not deposited there this month before reading the woes.

Now I can never deposit there in the future as I'm sure they will steal my deposit.

I think they will lose many players after this.
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  #15  
Old 08-11-2005, 07:09 PM
peregrine peregrine is offline
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Join Date: Sep 2003
Posts: 26
Default Re: TotalBet and UKBetting have took money from my Account

I still have not received my money back and no good faith offer either.
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  #16  
Old 08-11-2005, 11:21 PM
groo groo is offline
Senior Member
 
Join Date: Dec 2004
Posts: 163
Default Re: TotalBet and UKBetting have took money from my Account

Received another e-mail from "Darren" today stating they would investigate further......

Hi Al,

We are urrently investigating all the customer adjustments and I will get back to you shortly with a response.

You can reach me on 079585 79707 and 0207 921 9188.

Regards,

Darren

I still feel this was an honest mistake, but the idiocy of how it's been handled amazing. Glad it wasn't substantial money.

I haven't been credited with the money they offered.
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  #17  
Old 08-12-2005, 01:57 AM
Walker Walker is offline
Senior Member
 
Join Date: Jan 2005
Posts: 114
Default Re: TotalBet and UKBetting have took money from my Account

Those bitches are notorious for not answering emails. Just phone them and talk tough. Keep calling until you get your money (and any bonuses).
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  #18  
Old 08-12-2005, 09:26 AM
Guest
 
Posts: n/a
Default Re: TotalBet and UKBetting have took money from my Account

[ QUOTE ]

I've been giving quite generously at the tables! [img]/images/graemlins/tongue.gif[/img]

[/ QUOTE ]

Probably what you've been giving it's not enough. [img]/images/graemlins/smile.gif[/img]
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  #19  
Old 08-12-2005, 01:56 PM
JTrout JTrout is offline
Senior Member
 
Join Date: Jul 2003
Posts: 471
Default Re: TotalBet and UKBetting have took money from my Account

This e-mail was sent to me today:

Hi xxx,

After review and investigation, I have recredited both your accounts with 75 each.

I apologise for any inconvenience caused.

Best regards,

Darren

--------------------------------------------------------

The money is in my account.

The e-mail addy was:
casino.controller@totalbet.com
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  #20  
Old 08-12-2005, 02:13 PM
peregrine peregrine is offline
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Join Date: Sep 2003
Posts: 26
Default Re: TotalBet and UKBetting have took money from my Account

I got the same e-mail and my account withdrawal total has been restored.
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