Removal of funds from your poker accounts as a result of inactivity?

[Simon Diamond]

I have just logged into Dynamite Poker for the first time in months and checked out the balance of my account there - $0.

This shocked me at first, as I know I had over $100 there (which is a lot for me). Upon checking the history of my account transactions I see they have removed all my funds, with the reason being listed as 'dormant'.

Has anybody else encountered situations like this, at Dynamite or elsewhere?

It is most disappointing, as I have recommended the site to people in the past. I have emailed them and will post my findings if I hear back from them.

Simon

[RiverMel]

This site is really bitchy when it comes to certain things. I had an account with a small balance (below the min. cashout requirement). I made a deposit to get my balance up to the min. cashout level, and then tried to withdraw all of it. I had checked the rules, and didn't see anything prohibiting this. There was nothing about waiting a certain number of days between deposits and withdrawls, nor anything else about restricting withdrawals (other than the minimum amount). When I got the cashout, it was only for the amount of my last deposit. I checked the cashier history, and saw they had "cancelled" the rest of the withdrawal, without ever notifying me. I e-mailed them, and they said it was clear I had only made the deposit to be able to withdraw the funds that were already in my account. I did not deny this, but I said that there was nothing in their rules prohibiting it. They didn't budge. I kept harassing them, and they "kindly" offered to let me withdraw the rest ($12), less a $5.00 fee. What BS.

[Adde]

God dammit! I still have 0.073 cents on the bank account my parents opened when I was born. Haven't used the account for 15 years, but it's still there. Go get them Dynamite *uckers!

(this is NOT irony; I HATE it when people pull off scams like this)

[rusty JEDI]

At intercasino (the one place i read the T&C before hitting accept) I read about a policy like this. If your account is left dormant for 90 days they start deducting a percent or something like this.

If you ask me this is bullshit, and if a site plans to do this they should at least have the courtesy to email you first.

[Simon Diamond]

Yes that is what concerns me. I have to say I am very naughty, because I rarely read T&C's - however I would have thought they would have at least informed me that I was in danger of losing my funds due to inactivity.

What I find totally unnacceptable is that I don't believe I have received an email confirming the deduction of funds from my account. I may have missed it in the clutter of my email box, but I am normally very thorough in checking all my messages.

What difference does it make to them whether I am a regular player or play once a year - if anybody can explain this to me I would be extremely grateful.

Simon

[William]

X-mas is aproaching. They must be desperate to find $$$ for the scandinavian escort girls ( they are expensive, and you have to pay 26 of them)(see other post about how to spend your poker bucks)

[Adde]

They must be desperate to find $$$ for the scandinavian escort girls

You mean Danish Dynamite?

[jasonHoldEm]

Simon that sucks...I have like $20 somethign at dyna, I'm going to see if I can get it out.

On a side note...if anyone who has these odd number of cents or other small amounts (dollars are ok as well) and would rather have them go to a good cause rather than the "evil corporate online poker site" I'd be willing to take the burdensome funds off your hands.

I'm jasonHoldem at almost every site...I'll make sure I put the money to good use.

Thanks for your support,
jHE

[Simon Diamond]

Here is the email I received, in reply to my query regarding the removal of my funds at Dynamite (due to inactivity):

<font color="purple">Hi Simon,

On May 25 your account was debited $134.92 as it had been dormant for over 90 days. As per our licensing agreement under the section titled Inactive Accounts: "Any account that has been inactive for a period of 90 days and has not been funded by at least one real money deposit (CentralCoin, PayPal, Credit Card, Bank Draft, Cashier's Check or Money Order), will be deemed "dormant". The balance in a dormant account will revert to zero." The 55 tournament points which were originally deducted have however been restored.

With respect to the dollar balance, I have spoken with Eric, and if acceptable to you we can restore the $134.92 to your account under the condition that you use these funds to earn an additional 268 tournament points in side games before cashing out. (Players receive 1 tournament point for each 1 real money hand raked for a minimum of .75 cents, plus there are double tournament point side games too). This works out to 2 tournament points per dollar before all your funds are deemed "live" again for cashout purposes. If you agree, the funds can be used for side games as well as tournaments.

Please do let me know by responding to this email at cashier@DynamitePoker.com. </font>

Problem solved to certain degree at least. I am still none the wiser as to why they actually operate such a policy though.

Simon

[rusty JEDI]

The doubletournament point tables really do add up fast. You should have that cleared very quick at these tables.