PokerStars sent my money to the great beyond

[jon_1van]

Ok, so I used to play on PokerStars a long time ago. (Around when I registered)

I cashed in 50 a few times...meh. Stopped playing online poker.

Fast forward 3 years or so, I moved, got married, moved again, and pick up playing online again. I signed up for Firepay again using a new email/new address/new bank account.


Anyway, now I recently cashed out $500 from PS, and the did the whole "rewind any of your old transaction thing" (IE if you cashed in 200 from Firepay, they refund any money to firepay before they allow you to get any money a different way". So they ended up putting $155 into a Firepay account that I don't have access to.

And now I'm afraid its gone.

PS support says "take it up with Firepay"
Firepay says "take it up with the merchant"

Anyone else have this problem?