Prima Multiple account question.. is this normal

[scrapperdog]

A long time ago I made an account with 7 Sultans. So long ago I did not even know what rakeback was.

Once I knew out about rakeback I made an account with royalcardclub. I tried to make my old alias stay, for some reason the verification code would never work. I contacted RCC support about this and they told me it was a bug in the software, and to just make a new account. I ended up hating RCC for many reasons and resolved to find a new place to play on prima sometime in the future.

Today with not playing the party skins anymore I thought why not get thing rolling with prima again, and tried to sign up with code poker. Again the alias verification code did not work, and code will not let me log on. They told me to call support. I did and the guy said something about verifying my alias with the prima network before I can play. Has this happened to anyone and is this normal or not?