Unauthorized Withdraw from Neteller

Helios · #1 10-27-2005, 04:26 PM

I looked at my neteller account today only to see that there was a $900 deposit to pokerroom.com (which I dont have an account to.) About 2 days ago and then a $400 deposit into it a day later. Now I have not deposited $900 anywhere definately not pokerroom so someone must have got my account ID and secure ID. From my email or something. I tried conntacting pokerroom but all they have is email support so I asked for a phone number to their security department. I also talked to neteller and they really were not too much help they just basically told me that I made those transactions. I withdrew the rest of my neteller cash to my bank so no more transactions will work.

Where should I go from here and why was there a 400 redeposit.

Rasputin · #2 10-27-2005, 04:37 PM

[ QUOTE ]
I looked at my neteller account today only to see that there was a $900 deposit to pokerroom.com (which I dont have an account to.) About 2 days ago and then a $400 deposit into it a day later. Now I have not deposited $900 anywhere definately not pokerroom so someone must have got my account ID and secure ID. From my email or something. I tried conntacting pokerroom but all they have is email support so I asked for a phone number to their security department. I also talked to neteller and they really were not too much help they just basically told me that I made those transactions. I withdrew the rest of my neteller cash to my bank so no more transactions will work.

Where should I go from here and why was there a 400 redeposit.

[/ QUOTE ]

Don't they require that the e-mail address on the poker account be the same as the e-mail address on the neteller account or do they just do that with Firepay?

I would go at it from the pokerroom end since clearly whoever did it had all the numbers that Neteller uses to verify you're you.

Go here and request a password reminder, then see if you can go in and change it or in the unlikely event that there is any money left in it, cash it back out to neteller.

Helios · #3 10-27-2005, 04:41 PM

It says it is not a vaild email address. Is there anywhere else the money could have gone other than pokerroom.com? The only reason I think it is pokerroom.com is because it says it in the description next to the deposit and withdraw.

Also I find it quite hard to believe pokerroom doesn't have a telephone number as it is a major room but whatever.

Cry Me A River · #4 10-27-2005, 04:49 PM

Who else has access to your computer?

#5 10-27-2005, 04:51 PM

you don't know this guy, do you?

jba · #6 10-27-2005, 05:03 PM

lock down all of your accounts, everywhere, ASAP.

DO NOT USE THE SAME PASSWORD ON ANY TWO ACCOUNTS, EVER.

M Tal · #7 10-27-2005, 05:10 PM

Helios
1 888 mypoker.
yw+gl

Helios · #8 10-27-2005, 06:09 PM

No one else uses my computer, I think they got my info through my email. Also I have a shitload of poker/casino accounts right now ~50ish. Do you think I really should close them all down even if my neteller account it now empty.

And thanks a lot for that number I am trying it now.

UATrewqaz · #9 10-27-2005, 06:16 PM

Do a virus/trojan/spyware scan.

Just in case.

Helios · #10 10-27-2005, 06:58 PM

So I contacted neteller and change my secure ID, but they couldn't give me any information on who took the money. So I talked to pokerroom again. I told them the times of withdraw and the amount and they said they would send it to their Payment center and email me. I have a feeling I will never again see my $500 but hey it could have been a lot worse.