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#1
05-14-2005, 07:07 PM
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Re: Party re-load, UK players only!
So I got bored of waiting and just mailed them for the second time. This time I copy/pasted the the original email that I received from them and sent that too. I got a reply within 15 mins........
[ QUOTE ] Dear Alison, Thank you for contacting us. A bonus amount of "$100.00" has been added to your bonus account. You are required to play 700 raked hands before 13-JUN-2005, as per the release restriction and the amount will be credited to your real money account. You can always check the status of your bonus and how many raked hands you have played, just by clicking on the "Cashier" option on our Lobby, and then clicking on "Bonus Account". A raked hand is any hand in which a rake (house drop) is taken out of the pot. To accumulate raked hands you need to participate in hands (any game, any limit) where a rake is collected. Hands played at tournaments are not counted towards the raked hands count since rake is not collected in tournaments. [/ QUOTE ] [img]/images/graemlins/grin.gif[/img] Ali [img]/images/graemlins/grin.gif[/img] 
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#2
05-14-2005, 07:15 PM
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Re: Party re-load, UK players only!
[ QUOTE ]
Bonus Amount will automatically be added to your Bonus Account where it will be held until you play raked hands equal to five (5) times the Bonus Amount within thirty (30) days of making your deposit (the "Release Requirements"). [/ QUOTE ] Push them harder!!!
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#3
05-14-2005, 07:47 PM
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Re: Party re-load, UK players only!
[ QUOTE ]
Push them harder!!! [/ QUOTE ] LOL I didnt notice that [img]/images/graemlins/mad.gif[/img] Email sent, let's see if they change it for me Ali
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#4
05-14-2005, 08:02 PM
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Re: Party re-load, UK players only!
Just got a reply, they are quick tonight....
[ QUOTE ] Dear Alison, Thank you for contacting us. In response to your email, the restriction for "POKERACENOW" bonus in terms of raked hands is 7 times and not 5 times, please do forward us the email that you received which denotes the same, so that we can look into this. [/ QUOTE ] I mailed the original email to them AGAIN along with the URL for the bonus. Surely they will change it now [img]/images/graemlins/confused.gif[/img] Ali
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#5
05-14-2005, 08:24 PM
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Re: Party re-load, UK players only!
[ QUOTE ]
I mailed the original email to them AGAIN along with the URL for the bonus. Surely they will change it now Ali [/ QUOTE ] Apparently NOT......... [ QUOTE ] Dear Alison, Thank you for contacting us. We have escalated the issue and consulted with the respective department and came to the conclusion that you have to play raked hands equal to 7 times the bonus amount and the same will be updated in the website with in the next 24-48 hours from now [/ QUOTE ] So 7 it is. Ali
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