Neteller closed my account

[aron]

So, this morning I'm logging on to my neteller account and is greeted by this:
[ QUOTE ]
An error has been encountered

The account you are trying to log into has been closed due to certain circumstances. Please call the following number:

011.403.233.9466 (press option 0 and then option 1)

You may email admin@neteller.com to contact the NETELLER Security Department.

We apologize for any inconvenience.

[/ QUOTE ]

Slightly disturbing since there is about 1000 USD there, and I haven't violated any TC that I know of.

I just a-mailed them and asked what was going on.
Happened to any of you?
I keep you informed of my progress (or lack thereof).

-aron

[WayneX2]

Exactly the same thing happened to me last week. All it was that their software thought I was logging in from a different location and closed my account as a security measure. A quick phone call and it was all sorted.

Shouldn't be anything to worry about.

[aron]

Ok, cool.
That's probably it. I've been using some diffrent computers latley.
Thanks

-aron

[jon_keck]

Happened to me when I moved. Phone call and a fax fixed everything.

[raccon]

I have even heard that Neteller locks accounts if more than one account is used on the same computer.

[parappa]

[ QUOTE ]
So, this morning I'm logging on to my neteller account and is greeted by this:
[ QUOTE ]
An error has been encountered

The account you are trying to log into has been closed due to certain circumstances. Please call the following number:

011.403.233.9466 (press option 0 and then option 1)

You may email admin@neteller.com to contact the NETELLER Security Department.

We apologize for any inconvenience.

[/ QUOTE ]

Slightly disturbing since there is about 1000 USD there, and I haven't violated any TC that I know of.

I just a-mailed them and asked what was going on.
Happened to any of you?
I keep you informed of my progress (or lack thereof).

-aron

[/ QUOTE ]

This happens all the time. Phone call, 5 minutes. I bet you've already got it open again.

[meow_meow]

Kinda nice to know they moniter this sort of thing though [img]/images/graemlins/smile.gif[/img]

[Sifmole]

I can attest to this as a fact.

My father, not a gnome, was getting started and I transferred him some money via Netellers peer-to-peer transfer. He then logged in at my computer to complete the transfer. The money was transferred but then both accounts were closed shortly after.

I had to call and get it cleared up. I was also very sternly warned against using more than one account on the same computer.

[aron]

[ QUOTE ]
This happens all the time. Phone call, 5 minutes. I bet you've already got it open again.

[/ QUOTE ]

It actually took an hour and a half [img]/images/graemlins/wink.gif[/img]

I checked my e-mail and had recieved this reply:

[ QUOTE ]
Dear Aron,

We have automated features implemented that automatically close accounts based on certain criteria. We have reviewed your account and this is not applicable in your case. Your NETeller account is now open.

If you continue to experience difficulties, please call or email a representative from the NETeller Security Department.

[/ QUOTE ]

So, I still don't have a clue why they closed it, but it's not a problem anymore.

-aron

[J_B]

[ QUOTE ]
I have even heard that Neteller locks accounts if more than one account is used on the same computer.

[/ QUOTE ]

If the accounts have different mailing addresses.