POKER SOURCE ONLINE TREATS NEW CUSTOMERS POORLY

[mattw]

imagine my surprise when i first tried PSO, chatting in their live help and what i thought was a CS agent called me an [censored]. it turns out that any troll can hang in the chat area.

fast forward two months, 30K hands at absolute, and no RB payment.

fast forward a year: neither PSO nor AP get my business.

[OatmealJoe]

[ QUOTE ]

fast forward two months, 30K hands at absolute, and no RB payment.


[/ QUOTE ]

I was confused when I first signed up for Absolute because I never received any points for rakeback. Eventually I noticed that cash was being deposited directly to my Absolute account for the rakeback (although it was not obviously labeled as such). I'm guessing that is what happened for you as well.

[ QUOTE ]
imagine my surprise when i first tried PSO, chatting in their live help and what i thought was a CS agent called me an [censored]. it turns out that any troll can hang in the chat area.
fast forward two months, 30K hands at absolute, and no RB payment.

fast forward a year: neither PSO nor AP get my business.

[/ QUOTE ]


Now that IS interesting. I have never used PSO and having read this I am not inclined to. I have perused the site on more than one occasion but found myself getting confused about the points and conversion etc. I know I'm the type that could easily make a mistake and need hand holding, lol, which is exactly what I get (without belittlement) from my affiliate. For this reason I doubt I would choose a program that not only makes money off my play but makes me feel like an idiot too. Just my 2 cents...

-S&SGW

[dlk9s]

[ QUOTE ]
imagine my surprise when i first tried PSO, chatting in their live help and what i thought was a CS agent called me an [censored]. it turns out that any troll can hang in the chat area.



[/ QUOTE ]

I'm not sure I understand your point there. You entered the chat area and you don't work for PSO, so why would it come as a suprise that another non-employee would be there, as well?

[mattw]

most live help chat areas are regulated/sponcered/moderated/ by the site. they have trained CS agents to help the inquirer.

why would i bother to inquire if i knew some effing troll would answer my questions?

let me add that mikej and his sidekick are working for the man.

maybe its peterj. i dunno. it doesnt matter. a bad site will earn its reputatation.

a return from a cruise. gad, what did he catch?

[2easy]

doesnt seem too uncommon for pso to handle their customers with dignity and respect...or maybe not...

all items in parenthesis added by me.



posted by:
Peter
Webmaster

Joined: 28 Apr 2004
Posts: 3332
Location: Northern Virginia

Fri Dec 16, 2005 9:22 am

(responding to a customer complaint about not getting his rb posted by the normal date.)

Post subject:

"malfx (the complaining customer,) wrote:
They are too busy on vacation to post your points."

(peter's response

Sorry, we'll stop sleeping, eating, and going to the bathroom, so we can be available to you 24 hours a day.

[jthegreat]

He responded to an [censored] complaint with sarcasm. BFD.

You guys are asking them to be polite while these babies spit in their face. It's ridiculous.

[ QUOTE ]

You guys are asking them to be polite while these babies spit in their face. It's ridiculous.

[/ QUOTE ]

What exactly do you think customer service is?

BE POLITE TO AN IRATE CUSTOMER?!?!?! WHAT HAS THE WORLD COME TO?!?!?!

[DuggleBogey]

PSO's customer service speaks for itself. For every one of these babies that cry about not getting special treatment, there are hundreds of people who are ECSTATIC about the customer service at PSO.

Anyone that reads the forum there knows this.