I got someone at Absolute fired ( Microbob long)

[JackOfSpeed]

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I know I'm not winning this one with the masses and I really don't care. If I can change maybe 1 person, then it's worth it for everyone who works crap jobs now and in the future.

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Dude. I have worked many a crap job myself. I have come awful close to losing my cool many a time in said jobs. But if your job is "Customer Service," and you treat a customer that poorly, you deserve to be reprimanded and/or fired. Period. If you have had a real tough job before, I can understand why you'd rush to this guy's defense, but I hope you understand that it is empathy and not rationality that is making you feel that way.