Party account closure and reopening, a question

[DarkKnight]

You say both accounts got frozen. That sounds like the original account was still open. Party has never (as far as I know) allowed multiple accounts.

My understanding is that you must close the original account to open a new one and then things will go much more smoothly.

[ QUOTE ]
You say both accounts got frozen. That sounds like the original account was still open. Party has never (as far as I know) allowed multiple accounts.

My understanding is that you must close the original account to open a new one and then things will go much more smoothly.

[/ QUOTE ]Players are unable to close their own accounts. Even if they request it from Party, the accounts really are not closed - they just make it so the player cannot log in. All of the data is still in their database and will cause a problem if any of that information is used in the new account.

I got this e-mail from Party:
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Dear xxxxx,

Thank you for contacting us.

Please rest assured that your account "xxxx" is completely closed and not
just temporarily frozen.

I apologize for the e-mail which you received. It was sent in error.

However, in order to avoid your receiving such e-mails again, I have removed
your e-mail address from our mailing list.

Thank you for your patience and understanding with us in this matter.

Thank you for choosing us as your online gaming site!

Aren
Poker Customer Care

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So they probably didnt close the account even though they claim to have done it?