PokerTracker Stars SnG Question

[Travis]

Is there some trick to getting Stars to send you your SnG hand history? When I request my hand history, I know it'll send me my last 200 ring games but for some reason it doesn't always seem to include my tournament hands. Is there some trick to this that I'm missing. For example, when I load my tournament summaries into PT, I get an error message that I haven't downloaded all the applicable hand histories for the tournament summaries and I'm usually pretty good about requesting hand histories every two hundred hands. Is there some trick like you need to request them from the tournament window or something?

Any guidance would be appreciated.