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#151
06-23-2005, 03:04 PM
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Re: Empire JUNEFEVER 100% to $100 15x bonus starts June 23rd
[ QUOTE ]
What does it mean that "they ate my 150"? Did they start willfuly taking the money of players? [img]/images/graemlins/confused.gif[/img] [/ QUOTE ] they put it back after I emailed them.. I dont think it was willfull, just temporary bug.. still freaked me out though. 
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#152
06-23-2005, 03:26 PM
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Re: Empire JUNEFEVER 100% to $100 15x bonus starts June 23rd
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[ QUOTE ] My last cashout was May 27th, I still have the "expired" message. My email from Empire said they'd resolve it in 24-48 hours. They must have been overwhelmed with emails. Every time I deposit right after the bonus period starts, I have problems. [/ QUOTE ] My last cashout was June 4th (19 days?!?), I got the ELAPSED message too. My e-mails were not even responded to with the "we'll be in touch in 24-48 hours" message. In the meantime I've stopped playing until I can be sure the hands "count"... [img]/images/graemlins/mad.gif[/img] [/ QUOTE ] UPDATE: 3 hours later I just received this message: "Thank you for contacting us. We would like to inform you that, your query has been forwarded to the appropriate department. Please allow the corresponding department 24-48 hours to review your request and get back to you." Blah. [img]/images/graemlins/mad.gif[/img]
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#153
06-23-2005, 05:46 PM
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Re: Empire JUNEFEVER 100% to $100 15x bonus starts June 23rd
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UPDATE: 3 hours later I just received this message: "Thank you for contacting us. We would like to inform you that, your query has been forwarded to the appropriate department. Please allow the corresponding department 24-48 hours to review your request and get back to you." Blah. [img]/images/graemlins/mad.gif[/img] [/ QUOTE ] I got that one too. My last withdrawl was over a month ago. Bye Empire!
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#154
06-23-2005, 05:49 PM
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Re: Empire JUNEFEVER 100% to $100 15x bonus starts June 23rd
When I got the bonus elapsed message at MultiPoker. The raked hands from when I complained to when they fixed it did NOT count. So I would expect it to be a manual process if they did do it. They also changed my "start time" to when they fixed it, and not when I deposited...
BTW, they fixed it without complaint but also without confirmation (I just checked and it was fixed).
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