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Phil Hellmuth and his internetshop are not to be trusted.
Hi guys. Let me tell you a sad story.
I ordered 2 DVDs with Phil Hellmuth from a webshop in Sweden, where I live. They came and I enjoyed them. In the DVDs Phil advertised the webshop www.mastersofpoker.com and I went there just for fun. I saw a DVD that was not available in Sweden. OK, this was fun, I ordered it. Being new to poker I felt that I had to stuff my head with some info, I have read 4 books and seen 3 DVDs about Texas Holdem. OK, back to story. I was eager and I ordered it with the HUGELY expensive fast shipping, I wanted the DVD next week. As I already said I was new and eager to see the DVD. I believe that the titel was the "Million Dollar Online Secrets". The DVD cost $19.95 and the shipping cost $47.75 for a "International shipping 3 - 5 Business days". I know the shipping cost freakin more than twice the price for the DVD but I don´t care. I wanted it fast and I wanted it safe (I don´t really trust international shiping that much, if it is not insured or similar). And it was not available in Sweden. I paid for it with PayPal and I received the order confirmation from Masters Of Poker 2005-11-04. Remember the shipping was supposed to be 3 to 5 business days? Well not it has been over a month. More than freakin 30 days! I have NOT received any DVD! I contacted them several times, now the "fun" begins. They do not answer my emails. They do not answer the phone. They do not call me back if I leave a message on their answering machine. They do not answer if I leave a message through their online contact-form. What am I to do? I called them several times. I sent them three emails and twice I used the online contact stuff. (I was thinking if their email server somehow filters my emails at least this way I can get through). Anyone a lawyer here? I am pretty pissed off, they are NOT going to steal my $68 and get away with it without me putting up a fight. What are my legal options here? For a $47.75 shipping for a small DVD it had better be insured, or trackable with a shipment number or similar. It has not vanished into thin air, and if it has I had better get a new DVD because their insurance for the shipping had better pay for a second DVD. THE THING THAT UPSETS ME THE MOST IS THE TOTAL FREAKIN SILENCE, AS IF THEY ARE TRYING TO JUST SCREW ME!!!!! What am I to to?????? I RÉALLY want to WARN anyone dealing with Masters Of Poker. They are utter shitheads the way they are behaving, it seems. [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] Yours sincerely Kent Kumpula Sweden |
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