pacific disconnects--is this good technical advice?

[mosta]

I've posted before and other people have commiserated about being sat out on one's blind with auto-post checked, being timed out after having acted, being given zero time to repost a blind and unable to do it automatically, etc etc. after one particularly egregious time out I fire off an obscene email to pacific support. I get a polite message with the following advice back, for dealing with my connectivity issues (I have no tech competence to determine whether this should help or whether it is bad for my security):

[uninstall completely.] then: The software is now uninstalled.

If you are connected behind a firewall, please open the following ports:
701, 4095, 4096, 8500 and 8520. I would advise that you contact your
internet service provider (ISP) or the provider of your firewall
software for directions on opening these ports.

Then simply visit

http://setupspcp1.888.com/setups/2.1...pokersetup.exe

and you will be asked to download the new software. Simply click on "ok"
and the download process will begin.

--------------------------

I don't know how to open ports, whether it could help, or whether it's a good idea overall. (and maybe this download is different??)

[mosta]

bump??

[dfan]

They gave me the same advice after being burned by their disconnects at critical times in big tourneys.


I reluctantly followed their instructions about opening ports. I didn't see any improvement in disconnects. So after a couple of weeks of that experiment I closed the ports again. I find it works exactly as well/poorly either way, so why take risks with open ports.

I think it may just be a stalling technique on thier part. One of many BS replies they give, until you get tired of complaining and just give up.