#9
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Re: missing money on eurobet
This is my correspondance with them about this very issue.
[ QUOTE ] Dear Eurobet, With the recent migration to the Poker Room network, a change in the client software for your poker website was required. I have since begun a new Pokertracker database associate with my play on your website. I am having problems however, maintaining accurate records of my play. Presently, my database contains $190 worth of errors. I have researched this issue and discovered discussions of it on both the pokertracker forums and the twoplustwo forums. The root cause is indicated to be that your software fails to write hands to the database file which is created on the customers hard drive. In turn, Pokertracker cannot read hands from that database file which are not recorded and the result is an inaccurate play log. It seems to me that the only hands which fail to be recorded are winning hands as the error in my database is short of my actual account balance, and the longer I play, the larger the gap becomes. I also play multiple tables. I play limits anywhere from $2/$4 to $5/$10, depending on the game quality. I have found adapting to your new software platform to be problematic. The software is ill suited to multitabling with large sections of overlap which obscure player hands and visual ques and result in frequent time outs.=20 The game quality has become an issue as well. Migrating to the Poker Room network did result in more players to play against, but I have not found the better games which were so touted before the migration. The rake structure has also changed, and not for the better. I also need the entire three months allowed in order to clear my transfer bonus because although the bonus is generous, the requirements are quite ridiculous. I expect that I will recieve a reply something along the lines that you have no way to deal with the software problems as you are at the mercy of your software provider. I expect you to pass this e-mail along to them and emphasize that your unhappy customer is ultimately their unhappy customer as less revenue for you will ultimately result in less revenue for them.=20 I simply cannot indefinately tolerate the vastly diminished quality of play at your site or the inaccuracies in my records. Without positive feedback that you take my input seriously and will act on it, I will be forced to seek other venues for my online poker pursuits.=20 Thank you for your attention. Yours Sincerely, [/ QUOTE ] And their reply: [ QUOTE ] Thank you for the message. Our Poker department inform us that they will pass your comments onto our software supplier Ongame. We take all clients feedback very seriously and we will investigate this issue for you, as you correctly mentioned these issues are related to our sfotware supplier and not to Eurobet directly. We do believe that since we have switched network on our Poker site our Poker product has greatly improved and we will continue to be part of the Ongame network in the future. We kindly remind you that Pokertracker is a third party software that has nothing to do with our website and that we cannot comment on whether this software runs efficiently with our Poker software. Kind regards. [/ QUOTE ] I now have $212 error between my balance and my PT. I have withdrawn every dime and will not return until they fix this. Everyone should do the same if we want their attention and tell them we are and why. My 2 cents, which are about as meaningful as my PT database for Eurobet. X |
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