neteller cashout from stars, 15$ fee?

[Voltron87]

I tried to cash out the 600 in my stars acct, money which had been xferred to me by someone, i dont really ever play there, and when i did the window that popped up said "a 15$ fee will be applied to neteller 123*******456"

I emailed stars and they said its not on their end, what is this?