Emailing ukbetting/totalbet about forgotten password

[thesharpie]

I've forgotten my password on my ukbetting and totalbet accounts. I can still login to poker as I clicked the remember password box, but they don't have that box on the casino client so I need it to be able to play there. When I try and login on their website it tells me to send to support@totalbet.com details about my name and postcode. I'm living in the US and am wondering if they won't let me play there if they find out when I tell them I have a zip code instead of a postcode, or is it OK for US residents to play there?

[thesharpie]

Anyone?

[thesharpie]

Crap. I sent them my zip code and got a reply:

[ QUOTE ]
Thank you for your e-mail.

Unfortunately we do not have any details registered to this particular
post
code with your name.

If you can provide us with valid details we will be able to take your
query
further.

[/ QUOTE ]

Should I just ignore it and forget about the casino or should I explain myself. I don't remember typing in a post code when I signed up.