Netflix email

[Blarg]

I got this thing. Netflix sure got off easy. They should have given people at least a free month of service. I just stepped down from the 8 at a time plan because service had gotten so slow I really wasn't getting many more flicks per month than I had at the 3 at a time plan, but playing about 3x as much. Netflix sucks pretty hard that way.

Netflix is the greatest at first, but if you're the type like me who could watch a movie every day so you get the plans that let you try to do it, don't bother.

[Randy_Refeld]

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You get $6.00 worth of service for free. Oh boy. Basically a token gesture so you agree not to file a bigger suit.

[/ QUOTE ]

In class action suits generally it is the lawyers that do well. I am sure if you read all the court documents even thoguht the customers are getting $6 each the lawyer for the class of customers is getting a fortune. I know I recently recevied notice of a class action settlemetn against Time Warner where I was to receive $1 off a month for 36 months and the lawyer was to get $8 million cash.

[ethan]

[ QUOTE ]
I got this thing. Netflix sure got off easy. They should have given people at least a free month of service. I just stepped down from the 8 at a time plan because service had gotten so slow I really wasn't getting many more flicks per month than I had at the 3 at a time plan, but playing about 3x as much. Netflix sucks pretty hard that way.

Netflix is the greatest at first, but if you're the type like me who could watch a movie every day so you get the plans that let you try to do it, don't bother.

[/ QUOTE ]

If you read the Netflix terms of service you encounter the following under "Allocation, Delivery and Return of Rented DVDs": [ QUOTE ]
In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those subscribers who receive the most movies may experience that (i) the shipment of their next available DVD occurs at least one business day following return of their previously viewed movie (ii) delivery takes longer, as the shipments may not be processed from their local distribution center and (iii) they receive movies lower in their queue more often than our other subscribers.

[/ QUOTE ]

I figured they did this, but didn't think they'd be quite so blatant.

[Blarg]

Yeah, it's very blatant. Some guy made a great linked study of it that someone posted here before. There have been threads here about it before.

I always chime in to them because of my personal experience with Netflix being so disappointing after I started really using their service a lot. I couldn't have been a bigger fan at first, but that was based on service they decided to no longer give. Kind of a lame payback for upping your subscription and remaining a long-term customer. I still can't believe Ninja Scroll has been at the top of my queue for like 8 months.

Definitely wasted some money on the big plan.

[ethan]

[ QUOTE ]
Yeah, it's very blatant. Some guy made a great linked study of it that someone posted here before. There have been threads here about it before.

I always chime in to them because of my personal experience with Netflix being so disappointing after I started really using their service a lot. I couldn't have been a bigger fan at first, but that was based on service they decided to no longer give. Kind of a lame payback for upping your subscription and remaining a long-term customer. I still can't believe Ninja Scroll has been at the top of my queue for like 8 months.

Definitely wasted some money on the big plan.

[/ QUOTE ]

Any idea about how many you were getting with the 8-at-once plan, and how many with 3? Not getting the "long wait" movies is frustrating, I actually hadn't realized until recently that it was worse because I was getting more movies than average. Also, do you remember what that study might have been titled? I'm looking around and haven't found it yet.

[JonPKibble]

[ QUOTE ]
[ QUOTE ]
You get $6.00 worth of service for free. Oh boy. Basically a token gesture so you agree not to file a bigger suit.

[/ QUOTE ]

In class action suits generally it is the lawyers that do well. I am sure if you read all the court documents even thoguht the customers are getting $6 each the lawyer for the class of customers is getting a fortune. I know I recently recevied notice of a class action settlemetn against Time Warner where I was to receive $1 off a month for 36 months and the lawyer was to get $8 million cash.

[/ QUOTE ]

I figured as much.

Man, we really showed those Netflix people some justice, making em pay those lawyers.

[jaydub]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
You get $6.00 worth of service for free. Oh boy. Basically a token gesture so you agree not to file a bigger suit.

[/ QUOTE ]

In class action suits generally it is the lawyers that do well. I am sure if you read all the court documents even thoguht the customers are getting $6 each the lawyer for the class of customers is getting a fortune. I know I recently recevied notice of a class action settlemetn against Time Warner where I was to receive $1 off a month for 36 months and the lawyer was to get $8 million cash.

[/ QUOTE ]

I figured as much.

Man, we really showed those Netflix people some justice, making em pay those lawyers.

[/ QUOTE ]

well it made them warn customers in the agreement....

though i'm still thinking they could be sued again for the same reason depending on how they market

[Blarg]

[ QUOTE ]
[ QUOTE ]
Yeah, it's very blatant. Some guy made a great linked study of it that someone posted here before. There have been threads here about it before.

I always chime in to them because of my personal experience with Netflix being so disappointing after I started really using their service a lot. I couldn't have been a bigger fan at first, but that was based on service they decided to no longer give. Kind of a lame payback for upping your subscription and remaining a long-term customer. I still can't believe Ninja Scroll has been at the top of my queue for like 8 months.

Definitely wasted some money on the big plan.

[/ QUOTE ]

Any idea about how many you were getting with the 8-at-once plan, and how many with 3? Not getting the "long wait" movies is frustrating, I actually hadn't realized until recently that it was worse because I was getting more movies than average. Also, do you remember what that study might have been titled? I'm looking around and haven't found it yet.

[/ QUOTE ]

analysis of netflix dvd allocation system

Eventually with the 8 at once plan, because of the delays in both sticking them in the mail and acknowledging receipt or returned ones, I was getting probably something like 3 to 5 DVD's if you compared to the original great speed. At first they would acknowledge receipt the very day after I stuck it in the mailbox and then ship my replacement out that day. I could turn around 3 DVD's twice a week easily. Eventually it took up to a few days for them to acknowledge receipt, and they started acknowledging receipt but putting a new DVD in the mail a day or two later instead of on the same day. This effectively something like doubled the time it took to turn around a DVD for a new one, sometimes worse. So, I paid more than double the price but got much less than double the DVD's and service.

If they analyze my account, I figure they'll eventually note me as a customer who takes out fewer DVD's per month and maybe I'll actually get to see Ninja Scroll and Land of the Dead and other such things that get stuck in my queue. I figure I'll be able to turn over about as many DVD's on the 3 at once plan as I did on the 8 at once plan. But even if I don't, the 8 at once plan wasn't worth it to me once it slowed to a crawl. Heck, if I put something at the top of my queue it's because I want to see it, not wait six months to see it. For 50 bucks a month, I deserve better service than that. For 20 bucks a month, maybe I'll get it.

[ethan]

Hmmm. I may drop down and just get my roommate to start up a 3-at-once plan so I can clear out the "long wait" stuff from my queue.

My throughput's still ok, although it's slowed down a little. I'm just annoyed by the availability issues.