Anybody have a dispute with Bet365?

GoCubsGo · #1 10-02-2005, 10:10 PM

I did the Bet365 September bonus on Thursday and Friday - the 29th and 30th. I played $.50/$1 and completed 509 raked hands when all was said and done. The time zones are different, but I did finished in the afternoon on Friday, so there's no doubt that I beat the deadline. After Thursday, I emailed them and got $100 for 250 raked hands - $50 from the first time deposit bonus. However, on Friday I emailed them and they responded saying I have still only played 253 raked hands, even though I clearly played 509. I definitely am not making a mistake. Their records do not support my claim, and I've now been waiting since yesterday for a reply. How can I get my money? I have the hand histories on my hard drive and offered to send them as proof. Has anybody ever had an issue like this and did it get solved or did you not get your money?

uncleshady · #2 10-02-2005, 10:20 PM

You can clear their signup bonus with .50/1 but the September and October bonuses have to be cleared at 1/2 LHE or .50/1 NL. Sounds hands over your signup bonus "didnt count".

#3 10-02-2005, 10:33 PM

They were excellent when I contacted them...quick replies and got my money fast. I cleared the new player and sep bonuses @ 1/2 limit - $150 for 500 hands.

GoCubsGo · #4 10-02-2005, 10:43 PM

I played $.50/$1 NL . I've checked and double checked everything and can't find anything I did wrong.

theben · #5 10-03-2005, 12:50 AM

give them some time. when i did some bon last month, they didnt give some until about 3 days after i played my last hand. i think theres quite a bit of lag in this sometimes

celiboy · #6 10-03-2005, 01:09 AM

In your first month can you get both the $50 sign up bonus and the $100 October bonus? In other words 500 raked hands = $150 in bonus?

jds1201 · #7 10-03-2005, 02:13 PM

you can certainly do both in the same month. I did the whole 750 to be sure, but some people on here have certainly said that they were able to double count the first 250.

PygmyHero · #8 10-03-2005, 02:23 PM

[ QUOTE ]
In your first month can you get both the $50 sign up bonus and the $100 October bonus? In other words 500 raked hands = $150 in bonus?

[/ QUOTE ]
Yes.

That is what I did in September. Additonally, read ottsville's post earlier in the thread:
[ QUOTE ]
I cleared the new player and sep bonuses @ 1/2 limit - $150 for 500 hands.

[/ QUOTE ]
Same thing as what I did. Please read the whole thread next time.

SteamingFish · #9 10-03-2005, 02:59 PM

[ QUOTE ]
give them some time. when i did some bon last month, they didnt give some until about 3 days after i played my last hand. i think theres quite a bit of lag in this sometimes

[/ QUOTE ]
Same here, except it was two days for me.

GoCubsGo · #10 10-03-2005, 05:11 PM

They finally replied today, saying I have 498 raked hands for the month of September, but they'll give me the full bonus anyway. For a second I was going to do the October bonus to reward their generosity, then realized they were making me feel bad for their error. I clearly remember having 509 raked hands. I'm outta there. Now I just got to search the forum for how to withdrawal, as I remember people saying there is some weird password and you have to do it through Neteller's site.