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#31
06-23-2005, 06:14 PM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
I deposited for the bonus today and got the "elapsed" thingy on my bonus page. What's strange though is that my last cashout was 29 May!? [/ QUOTE ] That's about the same for me, too. I sent my e-mail and guess I'll wait. Wonder if the 300 hands I've played already will count (not 300 raked, just 300 hands). KO 
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#32
06-23-2005, 07:52 PM
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Re: Empire Junefever code not working? Says \"elapsed\"
From Empire:
[ QUOTE ] Thank you for contacting customer support. We are very sorry for the inconvenience caused we are experiencing some technical difficulties with this bonus. We are looking into this and we assure you that this will be rectified within 24 hours. All Raked hands played today towards this bonus code are taken into account. Please do let us know if the problem still persists. If you have any more concerns or suggestions please feel free to contact us. Best regards, [/ QUOTE ]
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#33
06-24-2005, 07:45 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet?
Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours.
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#34
06-24-2005, 08:05 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet? Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours. [/ QUOTE ] Mine's not fixed yet, but they said they're working on it. I believe them, oddly enough. KO
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#35
06-24-2005, 11:37 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet? Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours. [/ QUOTE ] I politely inquired about nine hours ago. They responded quickly with a "we heard you and appropriate people are looking at your request give us 24-48 hours" message. I'm a VIP which supposedly entitles me to priority service. My last cashout was June 6 which is seventeen days before my deposit. I have much more recent cashouts from Party and another skin. Perhaps this induced the software to make a mistake?
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#36
06-24-2005, 11:59 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet? Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours. [/ QUOTE ] Same here. I've been patiently waiting for a response also. My last cashout was May 19th.
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#38
06-24-2005, 08:53 PM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
[ QUOTE ] Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet? Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours. [/ QUOTE ] Mine's not fixed yet, but they said they're working on it. I believe them, oddly enough. KO [/ QUOTE ] Mine is fixed, but I don't have adequate credit for the hands played the first couple days between the 'elapsed' showing up and now. I am sending another e-mail. KO
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#39
06-25-2005, 07:38 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
Same here but I withdrew 13 days before and still got the bonus now so I am not complaining. And I am going to play those hands anyway so... [img]/images/graemlins/smile.gif[/img]
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#40
06-25-2005, 07:56 AM
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Re: Empire Junefever code not working? Says \"elapsed\"
[ QUOTE ]
[ QUOTE ] [ QUOTE ] Has anyone who got the "elapsed" message, and didn't withdraw in the last 15 days, had the problem fixed yet? Still not fixed, 2 emails later. Still the 24-48 hour response. Its been 31 hours. [/ QUOTE ] Mine's not fixed yet, but they said they're working on it. I believe them, oddly enough. KO [/ QUOTE ] Mine is fixed, but I don't have adequate credit for the hands played the first couple days between the 'elapsed' showing up and now. I am sending another e-mail. KO [/ QUOTE ] Mine is fixed too, no credit for past hands as well. Since I have 10 days from the time they fixed it, I'm not going to bother complaining.
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