AVOID GOLDEN RIVIERA

Golden Riviera is a new site on the Prima Network. They have horrible cash out speed. Long annoying process that is not required by other sites. I cashed out 3.5 days ago and received an email saying I will be contacted within 24 hrs as to how I would like to be paid. 24 hrs passed with no response. 36 hours passed and I still had no email. I cashed out on Saturday and it was not until Monday that I had the email. When I finally got the email, they requested an emailed or faxed copy of my license. This is kind of a pain, but I faxed it to them anyway. After I faxed the license, they requested a bank statement or cc statement with my address on it. I did this as well after whiting out the account number of course. After faxing these documents to both the finance and customer service departments, I was told on the phone that they had received the documents and would process them in the morning their time. I was told that the money would be in my Neteller account on Tuesday by noon. So what happens when I wake up on Tuesday??? No money of course. I do however have another email requesting another faxed copy of my drivers’ license. I have never experienced a delay of this sort with any online poker site. Sites like Party, WPC Network Skins, Full Tilt, CryptoLogic Skins, PokerStars, and Pacific Poker are all sites I have played on. The Crypto sites mail you a pin, but you are aware of this before hand and do not have to hassle with anything yourself. With all of these sites, once you cash out the money is in your neteller account usually within 4 hours. Please consider another poker site instead of Golden Rivera as it will save you a lot of time and frustration. I will never play here again.

[jthegreat]

I just started playing there and while the support seems to be decent in regards to bonuses, I experienced a lot of delay trying to get my first cashout too. I emailed them my documents and requested it be sent to NETeller, but I had to email three times before they would respond. Looks like it's all sorted out now, just waiting for my money.

[Mendacious]

This is a VERY VERY well traveled Prima site that has been around for awhile. I deposit every weekend and cashout--usually takes 1-2 days to receive. They have a $20 weekend bonus for 140 hands. There are 29 pages about this site and bonus on Bonuswhores. I am sorry it was slow for you, but it is a quality Prima skin worth about $80-$100 a month in easy bonus.

[uaw420rook]

I didn't have any problems with them, but I do know that when I do play smaller sites, that my first cashout may be delayed due to security reasons. The OP has every reason to be upset with them.Your first cashout shouldn't be delayed by more than 24 hours as long as you send the reguired information promptly. Golden gets my Saturday Prima Play. They will continue to get it as long as I dont have to endure anything like the OP did. Prima NL games are Goot.

[TCBSTEVE]

Curious, did you deposit via Neteller or credit card ? Whats the start and end time for the weekend bonus?