Anyone have experience with epassporte?

[cardcounter0]

My account was just frozen due to "suspicious activity".
I had a small balance on the account, it is now locked up and I can't access it.

Telephone support refused to give me any information. Said I had to send an email. What is the point of having telephone support if they won't even answer the most simple of questions.

So WTF? Any one have to deal with these people?