Argueing with the floor about time collection

[SA125]

I'm playing the Borgata $20-40. Its $7 every half hour when changing dealers. It's around dinner time and the must move game is coming into the main game in droves. Two guys come in and say they paid at the must move table. The dealer is lost and has no control of the situation. We have 6 guys who've been at the main game. I pay.

When the dust settles, 2 guys are light and naturally, being the stand up guys they are, won't admit it. Dealer starts accusing guys, they're getting insulted, blah, blah, blah. The floor is called and the situation explained. They walk away saying they're going to the camera.

They come back 20 minutes later and tell the dealer drop the time. I ask about the 2 missing times. The floor tells me he's giving those 2 guys a break and, being I already paid, it doesn't concern me.

I can't believe what I'm hearing and tell him it's simple. Either we all pay time or none at all. There's no other fair way to do it. We all pay or none at all. He makes 2 guys (regulars) pay. They don't argue.

I found this handling and decision making by the floor of AC's top shelf casino/hotel to be ridiculously unprofessional and stupid. If he had any sense at all, he'd just say "Okay fella's, this one's on us" and remind his employees to do a better job of collecting the houses money.

Instead of putting me in a spot where I have to speak up for myself to keep from being screwed by others at the table.

I don't see how you were being screwed. There is no question that you had been at the table the whole time and owed time. It was unclear whether or not the csts from the must move table had paid or not, so the floor cut them a break. How does that constitute you getting screwed?

[SA125]

It's simple. Three clear points. One - pot isn't being raked. So when guys don't pay time and you do, they're doing more than beating the house. They're making a sucker out of you because they can win pots totally cost free while you're paying to play it.

Second - when it comes to public activities and entertainment that you pay for, there should be one set of rules for everyone. Whether it's allowing all people to play, no matter their color. Or charging everyone the same, no matter who they are.

Three - this is the most obvious. When you return something to Home Depot they never argue with you. Smart business. No wonder they're so successful. Borgata is a huge business, expanding their poker room and looking to take players away. I usually play at Taj. This would have been a good way to show they care more about the players than making $42 during a major mistake by their dealer. Make everyone pay or, better yet, eat it.

I agree that from a customer service standpoint they should have eaten it. But personally, as a player, I'm gonna give the must move cats the benefit of the doubt and not make a fuss about it. I'm gonna pay the time regardless of what their situation is. My ass has been there for the past half hour and there's no doubt about that, so I'm paying. Once you play the "I'm not paying if they don't" card, you're angle shooting. Besides, it was one round. It's not like management was going to give them a free pass for the rest of the night.

On a side note, $14/hour time charge on a 20/40 limit game... is this standard??? Sounds like highway robbery to me.

[SA125]

[ QUOTE ]
I'm gonna give the must move cats the benefit of the doubt and not make a fuss about it.

[/ QUOTE ]

You must have misunderstood my long, rambling post. It wasn't the must move guys. It was 2 guys I had been playing with for a couple of hours who figured it was okay to take this half hour off and let the others pay. And yeah, it's $14 an hr to play $20-40.

[TakeMeToTheRiver]

You were (and are) wrong on all levels. The fact that someone is given a free half hour of play has no effect on you and you should just relax and STFU. They owe you nothing and you were not taken advantage of you. They are not shorting the pot so they are not making a sucker out of you -- in fact, in a small way it helps you because their time money remains on the table for you to win.

[Al_Capone_Junior]

I have to agree with SA here. Good points.

al

[TakeMeToTheRiver]

Al -- I won't say anything about kicking you this time, but I am surprised that you agree with the OP.

The floor screwed up in a way that has no direct effect on the game and another player should not intervene to protect the house. This is one case where a floor's mistake benefits one (or two) players, but hurts nobody.

(1) The fact that another player is given a break on time for a 1/2 hour does not make you a sucker. If so, you are a sucker everytime you sit in a room that has props.

(2) There are often different sets of rules for different patrons in the entertainment industries. At a restaurant, if you get a free bottle of wine does not mean that every other table is entitled to a free bottle. When you go to a show you may pay full price or get a discount or get comped.

(3) I agree that customer relations is important -- but if a screw up benefits one player, you should not necessarily be entitled to the same benefit. At Home Depot -- if the cashier gives the customer in front of you an extra $10 in change, are you entitled to an extra $10? Of course not.

While it is best to treat every player the same in a perfect world, this world is far from perfect. Next time you might benefit from an error while the guy next to you doesn't. If you are not being cheated by the error, you let it slide.

[sirpupnyc]

Unless there's more to the story, I think you're overreacting.

If a dealer fails to collect someone else's time once, it's the house's problem. It's not your job to make sure the house's money is correctly collected by the house's employees. Once is an oversight, let it go. If it's happening often or intentionally sure, mention it to the floor. Steal a blind from each of the guys who didn't pay if you're so bothered, but it seems terribly nitty to get so worked up about a one-time thing.

[sdc]

agreed

you sound alot like my old lady sticking ur nose into places it doesnt belong

you do not benefit/ or lose out from whether or not the players just sat down had pay there rake @ the new or the old table

just holding up the game by whining about something that doesnt really effect you